「Everything is new and tidy. The location is perfect. Close to the bus station and convenient to go elsewhere. Only the washroom is not bundled with the shower tub and not expecting the whole floor to get wet once finishing the bath.」
ゲゲストThe location is excellent and the apartment itself is attractive and generally comfortable. However, considering that we paid around £137 for one night, I did not feel it offered good value for money.
The apartment was very noisy, with considerable noise from the square outside as well as service/construction vehicles below. There were also some surprisingly impractical details — for example, there was nowhere in the bathroom to hang towels.
The biggest disappointment was the service. I messaged shortly after 8am on the morning of check-out to ask whether we could leave our luggage for a few hours, but received no reply. By around noon, I still had not heard back and had to call. I was then simply told to find an external luggage-storage facility ourselves, which ended up costing us €20 for just a few hours.
I appreciate that this is an apartment rather than a full-service hotel, but at this price I would expect better communication and more consideration for guests’ basic needs. The central location is undoubtedly a major advantage, but for us the noise, lack of practical details and limited service meant that it simply did not feel worth the price.
AAnthonyW.We reserved the loft and we had high expectation with the accommodation given that the photos and reviews were great. In reality, everything was great as expected including cleanliness, location and amenities. It is very close to Malaga Cathedral, and the room environment is decently refurbished.
However, the service is not up to standard.
First of all, we arrived early and requested for an early check-in. However, the request cannot be fulfilled.
Second, there was no luggage storage within the facility and we had no choice but to spend extra money for nearby lockers.
Third, the check-in service is all set up and processed via online check-in form and WhatsApp. The contact persons are not helpful as our requests were not fulfilled. No early check-in, no luggage storage and no real-person concierge.
Also, the Wi-Fi password is too complicated and the room access requires the hotel Wi-Fi connection. The mobile connection is weak for the area.
Overall, the accommodation was great, but the guest service has a big room of improvement.