We have a blast, from the friendly staff, complimentary foods, the room and the aesthetic place. The location is good easy access for foods, entertainment and shop. We enjoy the breakfast it is worth it. A bit sad, the pool is not that well maintain during our stay. Next time, I hope how many people in the room equal to how many the toiletries (ex. Toothbrush) except for shampoo, body wash, conditioner and hand wash. We’ll come again for sure and recommend to people who plans to have a trip in wellington. Hence, the place is warm and overall the facilities and services are the best.
AAvenJWI recently stayed at this hotel and had a great experience. The location is excellent—right near the town center, which made it very convenient for dining and shopping. Despite being so close to everything, the hotel was quiet and comfortable, providing a perfect place to relax after a busy day.
The hotel itself was very clean and well looked after, with all the facilities you’d expect for a comfortable stay.
ゲゲストThis was our third stay at the Copthorne and have always enjoyed it. Very comfortable and friendly front of house staff. The big let down is mould and dirt on the floor around the outside of the shower wall.
SShiela EsmoladaI have enjoyed my stay in Richmond Hotel. The staff is very accomodating. I have arrived past the check-in period and still managed to check-in through the help of Dinah😊, even left some fresh milk in the fridge. I really appreciate it coz I was so hungry and tired after a long bus journey😊.
I also loved the bed, it aids with my sore body after a 12hr bus journey.
BBenny MarcusAura Hotel is located right next to the vibrant Cuba street and Courtenay place. The room on level 2, block J was spacious and in great condition.
However, the first room I was assigned in Block 'N' had a strong, suffocating smell and lacked windows. I called the front desk to request a room change since I couldn't find any windows in that room or the dining area, only to be informed that all blocks in the hotel were windowless. As I walked back to the front desk, I noticed a block with open windows. The front desk staff wasn't happy with me for checking other blocks and also annoyed when I informed him that I knocked on neighboring 5 empty rooms in the Block, without any response, to enquire if they experience the smell too. The personnel claimed that the block I saw was the only one with windows and was fully booked. I returned to my initial room, but the odor persisted, prompting me to return the keys and applied for a refund. After almost an hour, we inspected the room again with the receptionist, and surprisingly, the smell had vanished. Despite this strange encounter, I still opted for a room change. I was given another room in block 'J', which, while also lacking windows, it had a better odour. As I explored the floor after settling in, I discovered several other blocks with windows.
This experience reflected very poor service and dodgy misleading information from the front desk. The first six uploaded images are of Block N, while the subsequent images, beginning with the keys, showcase Block J.