Clean hotel staff was so friendly !! Both at check in and check out ! I really appreciated the friendly faces and the positive attitudes I look forward to seeing them again in August for Jeep invasion❤️❤️
Overall, the hotel appears to be well managed, and it was nice to see the staff working together and supporting one another. I especially appreciated not having to wait several hours for check-in, which made the arrival much smoother.
During my stay, some areas of the floor were under renovation. While this is understandable, there was a noticeable smell and visible signs of ongoing work, which slightly affected the overall impression.
The room itself felt quite cool, and there were a few small details that could be improved. The coffee machine wasn’t working, a hair dryer was not available in the room, and there was a noticeable draft coming from the window. I also noticed a black hair on the bed upon arrival. On a positive note, an iron was provided.
One thing I did appreciate was that coffee and tea were available in the lobby most of the time.
For a 4-star hotel, 🫣🫣🫣
Overall, this hotel could be a good option if alternatives are limited, and with some attention to details, it has the potential to offer a more comfortable stay.
Hotel room was nicely remodeled, clean, and neat. Good mattresses. Chair in room was worthless, back slanted way to far back to actually sit in it (who makes a chair like that anyway). Had blood stains on one of my pillowcases. Overall pretty good stay.
However, the elevator was very dirty in the details. Floor was clean, but edges were dirty and dingy. Glass was absolutely filthy. Whole hotel needed to be painted and spruced up outside. Little gardens were nice. The ”free” breakfast should have more clear that in only included pancakes. You have to pay $6 more per person to get full breakfast choices.
Would probably book a different place next time.
The housekeeping staff was very helpful. The room was clean and spacious.
We were in the building across the river. Member of party was not able to walk to breakfast area and the parking area was severely lacking enough spaces (not to mention hard to maneuver in). So we were never able to take advantage of the complimentary breakfast.
The parking area for the room itself was small. There were cars having to park wherever they could.
The kids really enjoyed the geese and ducks and other critters we saw in the area. By being on the first floor, we were able to enjoy the animals up close. And we enjoyed being next to the river. It was very peaceful.
ゲゲストGood for family. Room size was good. Although hotel is at roadside, rooms are away from road, hence quiet. Hotel is also by the river and room balconies face river which is nice. One swimming pool is with slide and waterfal. Second pool at other end of the hotel is also nice. Breakfast is basic. It worked well for our family. In front of hotel, there is a stop for free public nostalgic bus (Blue line trolley) that takes you down to Gatlinburg center in a few minutes(Aquarium is last stop), comes at every 15 min. Otherwise it’s 15 min.walk to the city center.
ゲゲストThis is one of the best places to stay while in Gatlinburg. It is always clean very close to everything and the swimming pool is always clean as well. Service is always excellent. Well always try this place 1st when going to Gatlinburg
ゲゲストThe hotel is in a great location and that’s the best thing I can say. The breakfast if they have a lot of people coming is good with biscuits and gravy and scrambled eggs but if there’s not many people booked, it’s just scrambled eggs and half cooked sausage.
The one thing if you have a pet, they’re gonna stick you in one of the old rooms that the floor hasn’t been mopped in ages. They made dust mop it, but if you drop some water and wipe it up, the rag is black and the bed was very uncomfortable. Young man at the desk was very nice and he actually helped me a lot and he said they did have a lot of new mattresses, but unfortunately our room wasn’t one of them.
MMAINT65The Hotel is old and very few improvements. Just one hook up for charging phone and it's at desk light. Which is not even close to were your bed is. The so called carpet is older than me I believe. Bathroom sink does not have a working sink stopper cause the sink faucet is not made to have one. Pictures I learned can be adjusted. The elevator used to get to ground floor shook Everytime you use it
I would not adverse staying HERE for the the money is not worth it The location is not worth the money
They have made money off the property and not put money back in property I bet the room fire smoke detector guess it is a dual type hasn't never been replaced Micro Hotels I thought had better standards
I spent right at 30 years as a MAINTENANCE SUPERVISOR
so I do when things could be better !!!!!!!!!!!!
ゲゲストHotel was older but clean. Convenient to Gatlinburg, and the Smoky Mountain parkway. The room had everything you needed mini fridge, small coffee maker, hairdryer. A elevator to the second and third floors. But it wasn’t convenient to both ends of the large outdoor entrances. The beds were comfortable. The room had a flat screen tv but the remote controls didn’t work. We tried to call the front desk, but the phone didn’t work either. When we went to the front desk to tell them, they said they didn’t know the rooms had phones. They gave us a new remote that also didn’t work. There was only 1 washcloth and towel in the room, but they gave us more when we went to the front desk. The air conditioning worked well. The pool was open but not heated as advertised.