「Check-in Delays: Upon arrival, we were met with a very slow check-in process that resulted in a 30-minute wait, which was an exhausting start to our vacation.
Failed Special Request: We had specifically coordinated with a staff member named Jaaziel to arrange a birthday cake for my daughter. Despite providing all necessary details including flavor and timing and two days later, we discovered that the order had never been placed with the bakery.
No Follow-up: At 4:00 PM, we were told the staff would ”see what they could do.” We waited an hour for an update, only to be told they would call us back by 8:00 PM. That follow-up call never happened, nor did we receive any apology or acknowledgment for the breakdown in communication.」
「The Island View Guesthouse is a hidden gem overlooking Charlotte Amelia! The rooms were quiet, clean and well appointed! The food was amazing and eating al fresco overlooking the water was so special! Marshall, Libby and Randall were so welcoming and gave us such great service!」