Pros: Spacious and clean rooms. Conveniently located just off the highway but far enough to avoid most traffic noise on 97.. The breakfast was enjoyable, featuring scrambled eggs, potatoes, and a self-make waffle station.
Cons: Severe, disruptive room noise. Throughout the entire night, an intermittent, guttural, rattling wheeze—sounding exactly like a struggling car engine—kept us awake.
What made this particularly frustrating was the lack of proactive management. I submitted a quiet-room request upon booking (which went unanswered) and reiterated it at check-in. Around midnight, unable to bear the noise, we asked for help and a friendly staff member kindly provided us with extra earplugs, but they weren't enough to block it out. When we reported the issue to a third staff member during checkout, she gave an emotionless response, said she would ”take a note,” and immediately walked away.
The hotel was not at full occupancy; the upper floor was completely dark, and the parking lot was less than half full at both 10 PM (check-in) and 8 AM. We travel extensively—both globally and locally in places like Bend—and have never encountered this. Had the hotel simply given me a heads-up or accommodated my request, I could have brought my industrial-strength earplugs from home. A little communication at no extra cost goes a long way.
Decent for the price but they kept my deposit. I called to see why it wasn’t refunded and the gentleman that answered told me the manager was gonna call me back but never did.
The room was clean and comfortable. However, the hair dryer was broken, and unfortunately I didn't check it before washing my hair, so I only found out afterward. I hope this can be fixed for future guests.