We booked the king jacuzzi suite for my husband's birthday. I requested extras before arriving to be in the room when we checked in so he would be surprised. They do not do this. Instead, I had to ask at check in to have the strawberries and wine delivered at that time. We went up to the room and WAITED...the whole time he is wondering why I am procrastinating going to supper. They finally brought the platter up. He was surprised but it was awkward. This is why I gave services a 4 instead of a 5-star rating. The front desk personnel had to bring it up and they were swamped with people checking in. It would be better is there was a dedicated department for things like this. Also, at the pool (nice pool) there is only 3 cabanas and ONE tree with shade...otherwise you have no shade. You cannot reserve the cabanas to make sure you will have shade. It is all first come first served basis. With temperatures in the triple digits, I found this to be unacceptable for a ”resort”. Shade should be plentiful around a pool area. Also, if you are looking to drink cocktails while lounging at the pool....not here. They do not have a facility on site for this service. Those are my only critiques, the stay was otherwise wonderful. The hotel is clean and well maintained. The staff were kind and as helpful as they could be. If you walk across the parking lot to the casino, there are 3 places to eat and all with wonderful menus. I would suggest staying here...just don't expect 5 star luxury....4 star at best....still very nice but a few things to work on. Oh, free and plentiful parking which is nice.