Overall, the experience was excellent, and the hotel maintained high standards across most areas. The rooms were comfortable, clean, and well-maintained, and the staff were courteous and professional throughout the stay. The location was convenient, and the general atmosphere of the hotel was pleasant and welcoming. However, the room service could be improved, as it did not meet the same level of quality as the other services provided.
Average hotel.
Looks very run down entering the car park and around the outside.
Ok inside.
Rooms quite small and don’t have air conditioning, fan was provided but leaving the windows open at night meant I ended up with a number of bites. Also, the noise from the road nearby meant there was the regular noise of cars through out the night every few mins.
Unlikely to stay again unfortunately. 😢
I originally booked with *********** at cost of £158 , as I use this app for train journeys, I looked for the same hotel and it was £118
As you drive into the hotel massive reception room plenty of chairs to chill or have a drink , we where meet with a warm smile from the receptionist, and explained everything
The rooms are big very clean , we eat in the restaurant very average price for decent food , but service charge was high
Only downside is you have to pay parking for your stay
We booked this hotel for location and spa.
The hotel was lovely but the spa was dirty and lacking in spa experience facilities. I feel this should be sold as a hotel with a pool.
Disappointing spa experience for a 4* hotel and feel like this hotel has miss advertised the facilities.
The shutter to the spa was down before 6pm on Valentine’s day.
At check in we were told that you will get towels and robes at the spa and last entry to the spa was 8:30pm.
When we arrived at the spa area reception we were only given a towel and told robes are only for guests on a spa package, contradiction to what we were told at checking in at the hotel.
The pool area and changing rooms was very dirty. The pool side showers were out of order and looked like they had been for a while.
The area where the jacuzzi used to be had been boarded up and looked like it’s had been for a long time.
The pool was cold and also dirty.
Disappointed with the pool , dirty, no cups available for water, locks broken on doors . Floor slimmy.
Room ok but dusty at the bottom of the tea station, fan not working in bathroom,
Breakfast was terrible, orange juice was really watery and tasteless , plates too hot and no serviettes provided to hold , cereals were ok , no pastries very poor selection for the price , bread was cheap and soggy and when toasted burnt...yuk ! Too much pepper on the tomatoes , baked beans cheap and nasty , sausages were nice, bacon horrible and cooked in clumps so some were under cooked and some extremely crispy and salty.
For the price of £17 a head , I think the breakfast was 1/5. lady staff member was very nice, polite and helpful 5/5.
Sorry to say but we won't be back 😞
The room was sparse and not inviting but for a single night to stay seemed ok. The shower was ok and the hairdryer would have benefitted from a note on it's use but when I eventually worked it out it was fine. The beds were very shakey and didn't feel very secure when rolling over in them. They felt as though they were going to break.