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The hotel was decent and neat. Staff was very helpful and breakfast was absolutely delicious. The kitchen closes early so if you’d like dinner, plan ahead.

Complaint about the cleanliness of my room at B&B Hotel I would like to make a complaint regarding the cleanliness and housekeeping standards of my room at your B&B Hotel. After the room had supposedly been cleaned, I noticed that the bed linen had not been changed. There were still visible stains on the bed sheet, and I also found several hairs on the bed. This gave me the clear impression that the bedding had not been replaced before my stay, which is unacceptable and raises serious concerns about hygiene. From what I could see, the only cleaning that had been done was vacuuming the floor, cleaning the sink, and wiping the table. However, the most important part of preparing the room for a new guest – providing clean, freshly changed bed linen – was not done. I have attached photos showing the stains on the bed sheet and the hairs left on the bedding. These clearly demonstrate the poor standard of cleanliness in the room. I am very disappointed with this experience, as it does not meet the level of cleanliness and hygiene that guests should reasonably expect from a hotel. I would appreciate an explanation as to why the bed linen was not changed and would like this matter to be investigated and resolved appropriately. I look forward to your response.

Good size room, could do more with maintenance of place, especially with the cleaning of the room, nice breakfast, like the bar area as well, nice selection of drinks, good swimming pool and sauna. Great location no far from the city centre. This place with a modern decoration and cleanliness can go up to a 5 star. Lovely staff, always ready to help you to get what you need. Definitely will be back again and will bring my kids too.

Experience a charming stay @Jockey club rooms, Newmarket (near Cambridge, UK) A truly traditional and sophisticated stay at the Jockey Club Rooms. Our deluxe room overlooked the beautifully kept gardens, and the interiors — especially the Colefax & Fowler fabrics — felt timeless and elegant. The bathroom was enormous, almost larger than the bedroom, and the whole property is filled with classic equestrian art and heritage charm. We enjoyed champagne in the private members’ bar, a rare privilege for overnight guests, and breakfast was exceptional — from eggs Benedict to eggs Royal, kippers, pancakes and more, all served in a grand dining room. Easily the best hotel breakfast I’ve had. The atmosphere is old‑world English tradition at surprisingly accessible prices, with free parking and a perfect High Street location. Ideal for visiting Cambridge or Suffolk — and we loved being able to stroll to Thai Kitchen for dinner. Highly recommended for anyone seeking comfort, history, and understated luxury - all for the price of a room in the Premier inn!

The hotel was overall very good value and certainly worth the stay due to its excellent service, comfortable accommodation, and convenient location. However, the main drawback is the parking situation. Parking is limited, with only a small number of spaces available across the road and on the nearby one-way street. This can create unnecessary stress when trying to leave a vehicle safely and securely. While this may not be a concern for all guests, for some it can be a significant issue, particularly when staying for several days. The parking area is also used by non-residents who visit the hotel for drinks or meals, meaning spaces are often occupied by patrons rather than hotel guests. As a result, residents may find themselves repeatedly checking for available spaces when visitors leave, rather than being able to park properly and confidently upon arrival. This uncertainty can detract from an otherwise very positive hotel experience.

I stayed here i enjoyed this stay. I did boil the ketrle.and that just before leaving . Dr otteker i added as the water cam be dubiiois .the demand for this water is high so i add a cleaner and i passed the water via a brita style filter . Its nice for comlan. The riom is cold fpr.me this is super i need cold as heat can might may be bad news? So thr electruc stpped Hmm Then it seems the kettle was not on a trip circuit tp syop a nlown fuse in the plug of thr ketyel it been a notmality to have a kettel over flow. I diid not shower as i found the amount of wayer is difficult to.keep many areas as this in constant sypply I neede dot be hydrated if i wash that does not happen ..and i spebt two.days readdresi g g this need .. Advjce tp all hotels.os hav3 a ketgle.with glass hwrer the customer sees the water is dirty or clean..it.is.a.beyyer sytem.not.rto be too.well.its water . ?

This is the second time we have stayed here and the location is beautiful. Unfortunately the service in the restaurant was very slow and the young staff members seem to be more interested in chatting around the bar area. My wife was keen to use the spa facilities included in the price but the sauna was closed, the steam room and jacuzzi were full, as was the pool. Not as good as the first time we stayed 16 months ago, which was disappointing, but the surroundings were still lovely.

We have been doing our motorcycle training here in Ipswich so have stayed at the Novotel for two weekends now. The staff have been so friendly and accommodating - we’ve really enjoyed the stay. Having a bath in the room has also been a treat. The rooms are well maintained, clean and very comfortable. We’ve enjoyed the pool table and the bar. We’re looking forward to coming back again. The hotel is also very conveniently located.

Arrived late at night & was greeted pleasantly. Walked into my room & very basic, but that’s fine for what I paid. However as I was trying to sleep, all I could hear from the person next door in the bath & noises weren’t very pleasant. After failing to sleep, I then ordered a taxi to stay with a friend locally. When I handed the keys back, the staff asked me why I was leaving in the early hours & I explained my experience & said that they would contact me re a potential refund, but still haven’t heard from them to date. I wouldn’t fault cleansers or reception staff but my room needs a much needed upgrade & would recommend management to spend a night in a room, so they can experience it for themselves & realise that they are loosing business due to its present state.

I really enjoyed my stay at the premiere inn. I was hesitant at first but it was only one of a few places in bury that offered twin beds. Location was great, backed on to the Abby gardens, and a short walk into town.  Checkin was fine, you could do it yourself digitally or a real Person could help!! The staff were super friendly, helpful and knowledgeable about products and procedures, ie dinner, there were lots of desks and choices.  We hadn’t planned to eat there but the menu looks extensive and had some great new healthy options. Do we had dinner and happy hour wines.  Breakfast was immense too.  Shower was hot, pillows were plump, room was clean.  I did wonder why we did t have a fridge or bottled water but it was no biggy.  Overall I’d stay again.