The overall experience at this hotel was quite average. The rooms were decent but nothing special, and the facilities were just standard. The front desk was disorganized, making check-in and check-out unnecessarily slow and confusing. To make matters worse, they returned less of our deposit than expected, which was frustrating. Definitely not the best experience.
Старый отель, полы в номере в заплатках и дырах линолеума. Очень мало света в номере ( лампы тусклые). Короче если только переночевать то нормально, длительное проживание не рекомендую.
Average hotel, location quite noisy. From 2nd floor can hear the street and car horns all night. In the bathroom nowhere to hang towels cause broken and inside shower nowhere to put soap. Anyway good for the price
The hotel reception girl unhelpful.when I booked hotel I did special request early check in 10 days ago the hotel didn't reply me any messages,this is unreasonable service.i do understand some times can't do early checking but if the hotel told I can arrange another hotel and last when I arrived hotel reception one lady front of complaint for room bath top is broken toilet door can't lock.I realized the give me same room,keep me after 3 hours waiting.😡😡😡😡😡 this I can give review for un response.
Hôtel moderne et super propre.
Bon petit déjeuner. Wifi fonctionne mal dans la chambre. Vu sur le grillage de la piscine donc pas top. J’ai malheureusement trouver l’hôtel très bruyant que ce soit à cause des autres voyageurs qui ne respectent pas ou du personnel de ménage qui tire les lits dès 8h du matin.
Dommage qu’il n’y ai pas de Rooftop ou de terrasse
Das Hotel liegt in der Neustadt von Marrakech an einer sehr stark befahrenen Hauptstraße. Entsprechend laut ist es. Wir hatten daher ein Zimmer nach hinten raus genommen. Das war deutlich ruhiger, aber da hörte man die ganze Zeit ein Brummen von den Generatoren der Klimaanlage. Wirklich Ruhe hat man da nie, aber es ging, hätte auch noch schlimmer sein können.
Die Lage ist nicht schlecht. Man kann in die Altstadt laufen, was aber etwa eine halbe Stunde dauert. In der Nähe sich auch Restaurants, ein Park und der Bahnhof.
Das Frühstück war okay. Der Pool ist winzig, eher Dekoration.
BBellinisThe check-in process was good for customer service, but my room experience was terrible. I booked a superior suite, but I ended up with a regular room. I was informed that the person who was supposed to be in the room decided to stay another day. When I checked online, I found that the room was still available for reservation. The next day, when I asked to switch to my reserved room, I was told that it was booked again and that I should check back in line. Surprisingly, the same room was still available for reservation. I feel like they were scamming people by booking a suite at a higher price and then giving them a cheaper room.
The night crew member was very friendly and informed me that the manager was traveling. However, I don’t understand who is responsible for managing the website and ensuring that the correct room is posted when it’s available. I tried to contact them via phone and email, but nothing happened. I hope that Trip guide and the hotel will take responsibility for their actions and make sure that this doesn’t happen to other customers. I could have booked a different suite that had a similar aesthetic to what I was looking for, but I couldn’t even cancel the reservation. There should be a system in place for booking a specific room, and if the room is not available, the customer should receive an automatic refund. It’s their job to figure out when the room is available and what type of room it is. Additionally, the room had a bunch of knickknacks, and the table, wall, and bottom of the table were all chipped, cracked.