The location of this hotel is excellent — just a 5–7 minute walk to the beach and about 10 minutes to the marina. The rooms are standard but clean, with most offering pleasant views of the pool and seafront.
Unfortunately, the service and guest experience fall short of expectations for a 4-star hotel. Upon check-in, no information was provided regarding hotel amenities, Wi-Fi access, or room facilities. There was no welcome pack or in-room directory. Wi-Fi details had to be requested separately.
The hotel does not offer room service, which is unusual for its rating. The bathroom in our room had a faulty shower screen, leaving the floor soaked after use. When I requested fresh towels from the front desk, I was met with an unhelpful attitude and told that towels would only be replaced during daily room service. However, on one occasion, our room was not serviced at all — the cleaners claimed they had done so, which was untrue. Even after reporting this to reception, only the bedding was changed; the rest of the room was untouched, and rubbish from the previous guest remained in the bathroom bin.
Overall, the front desk and cleaning staff lacked warmth and professionalism, and communication was poor. While not speaking English is understandable, the unwillingness to assist guests is unacceptable for a hotel of this standard. Staff training in customer service would be highly beneficial.
On a cultural note, this is a family-oriented hotel. Visitors from Western countries should be aware that, as Morocco is an Islamic country, some local guests may react with disapproving looks toward certain behaviors or attire.
location was a fair distance about 15 minutes walk to beachside and other locations. I have stayed in other places a bit closer for the same price however it is still fine. Room was cleaned daily with fresh amenities provided. Pool area and sunbeds were reasonably fine and clean. Only issue was that the aircon wasn't working quite well. Cant complain about nothing especially considering the price .Wouldn't hesitate from going again.
Employer sympa hôtel propre mais manque de serviette et gel . Petit dej a 4e par tête et il n ya rien pas de yaourt ni fruit petit morceau de pain café nul .j'ai repris un double expresso s'était de l'eau .a fuir le déjeuner
On a passé un super séjour en couple à l’hôtel Dominium Palace. L’hôtel est d’une propreté vraiment irréprochable, c’est très agréable. Le personnel est adorable, toujours dispo et prêt à rendre service. Un gros plus pour l’accueil à la réception : des professionnels à l’écoute et plein de sympathie. On recommande cet hôtel les yeux fermés. On y reviendra sans hésiter !
Magnifique hôtel , quelques soucis pendant le séjour mais d’aucune grande gravité car le personnel a. Toujours été là pour nous servir au mieux. Service qui vaut celui d’un palace ayant fait le ritz Paris ils sont au même niveau niveau personnel , surtout les attentions envers les enfants et notre anniversaire de mariage ! Bravo à bientôt
ゲゲストThe location of this hotel is excellent — just a 5–7 minute walk to the beach and about 10 minutes to the marina. The rooms are standard but clean, with most offering pleasant views of the pool and seafront.
Unfortunately, the service and guest experience fall short of expectations for a 4-star hotel. Upon check-in, no information was provided regarding hotel amenities, Wi-Fi access, or room facilities. There was no welcome pack or in-room directory. Wi-Fi details had to be requested separately.
The hotel does not offer room service, which is unusual for its rating. The bathroom in our room had a faulty shower screen, leaving the floor soaked after use. When I requested fresh towels from the front desk, I was met with an unhelpful attitude and told that towels would only be replaced during daily room service. However, on one occasion, our room was not serviced at all — the cleaners claimed they had done so, which was untrue. Even after reporting this to reception, only the bedding was changed; the rest of the room was untouched, and rubbish from the previous guest remained in the bathroom bin.
Overall, the front desk and cleaning staff lacked warmth and professionalism, and communication was poor. While not speaking English is understandable, the unwillingness to assist guests is unacceptable for a hotel of this standard. Staff training in customer service would be highly beneficial.
On a cultural note, this is a family-oriented hotel. Visitors from Western countries should be aware that, as Morocco is an Islamic country, some local guests may react with disapproving looks toward certain behaviors or attire.
ゲゲストПрекрасный пляж, но рядом кроме океана и пляжа ничего нет. В номерах есть все необходимое, но уже немного обветшало. Персонал отличный, довольно быстро для Марокко. Завтрак стандартный, только быстро исчезают стаканы и кружки. Отель был заполнен на 90%, но места для уединения достаточно. Рестораны в отели достаточно дорогие, но это хилтон и рядом никуда не выйдешь. Вечером играет живая музыка, можно слушать прям из номера, очень расслабляет.
ゲゲストlocation was a fair distance about 15 minutes walk to beachside and other locations. I have stayed in other places a bit closer for the same price however it is still fine. Room was cleaned daily with fresh amenities provided. Pool area and sunbeds were reasonably fine and clean. Only issue was that the aircon wasn't working quite well. Cant complain about nothing especially considering the price .Wouldn't hesitate from going again.
ゲゲストLovely hotel, super clean and all staff super friendly especially the guys at the pool bars. Cocktails not the best but everything else was lovely highly recommended.
AAlexanderVery nice place. Open with lots of space around the multiple swimming pools. Main pool busy but others quiet. There is a lot of walking to do as it's a big complex. Fun animations team. More English travellers so more staff speaking better English. Food is ok, small selection at breakfast, bigger selection at lunch and good choice of different meals for dinner. Lovely friendly helpful staff in general. Good value for money. Nice big spa for different treatments and good service. Lots of cats as is normal in a lot of hotels