「Horrible service! They first gave us to a room which was fine upon entering but then we saw people’s clothes and shoes. We went back to reception. She said that her colleague made mistake and gave our room away to someone else without putting in the system. She gave us another room which was smelly like hell! I asked her to change or refund. She said its the only room left and she knows its smelly and she was sorry but she couldn’t do anything. She could only put us to another room the next day. She also refused to compensate. It was midnight. We had no local sim card so had no choice but to stay. At night there was lots of noise from boiler/machine so we couldn’t sleep. It ruined our holiday. They changed us to a different room next day but refused to compensate. We had to suffer at our own cost! The location is god and the room after changed was fine. But they made us suffer for their mistake yet refused to compensate! Such a shame for a hotel to behave like this! So if you don’t want surprise or ruin your holiday, try to avoid this hotel!」
「El hotel tiene una excelente ubicación, ya que está en el centro de la ciudad y llegar a lugares de interés es muy sencillo caminando.
Cuenta con todos los servicios como hotel de 3 y 4 estrellas. Solo sirven desayuno básico, pero a pocos metros hay muchos lugares para comer.
Definitivamente sí nos hospedaríamos otra vez ahí.」
「It was the best hotel we stayed in this Mexico trip. Hotel room was clean with good air conditioning. Shower was great too. Breakfast buffet offered many choices of Mexican food and drinks.」
「Me gustó todo la verdad. Es un hotel muy completo y con un precio muy competitivo. El desayuno me gustó mucho por la variedad para el precio que tenía. Muy recomendable!」
ゲゲストIt was the best hotel we stayed in this Mexico trip. Hotel room was clean with good air conditioning. Shower was great too. Breakfast buffet offered many choices of Mexican food and drinks.
ゲゲストHorrible service! They first gave us to a room which was fine upon entering but then we saw people’s clothes and shoes. We went back to reception. She said that her colleague made mistake and gave our room away to someone else without putting in the system. She gave us another room which was smelly like hell! I asked her to change or refund. She said its the only room left and she knows its smelly and she was sorry but she couldn’t do anything. She could only put us to another room the next day. She also refused to compensate. It was midnight. We had no local sim card so had no choice but to stay. At night there was lots of noise from boiler/machine so we couldn’t sleep. It ruined our holiday. They changed us to a different room next day but refused to compensate. We had to suffer at our own cost! The location is god and the room after changed was fine. But they made us suffer for their mistake yet refused to compensate! Such a shame for a hotel to behave like this! So if you don’t want surprise or ruin your holiday, try to avoid this hotel!
ゲゲストAmazing stay – Highly recommended!
This hotel was absolutely wonderful. The views from inside were stunning, and the staff were incredibly kind and helpful. When they found out it was my first time visiting Mexico, they brought out a map of the city and went above and beyond by marking all the key spots — including what to see, opening hours, entrance fees, and how to get there.
They also recommended several authentic Mexican restaurants to try, giving me plenty of great options. On top of that, they provided detailed advice on how to travel around the area — including transportation tips and fair prices — which really helped me feel safe and confident exploring.
Their hospitality completely changed my perception of Mexico and made me feel very welcome. If I ever return to Valladolid, no matter how many times, I’ll definitely stay here again!
ゲゲストMe gustó todo la verdad. Es un hotel muy completo y con un precio muy competitivo. El desayuno me gustó mucho por la variedad para el precio que tenía. Muy recomendable!