HHo Ho He直前に予約しましたが、写真も素晴らしく、1泊するには最適だと思いました。しかし、たった1日で3部屋変更されました。最初の部屋は素晴らしかったのですが、友人がもう1つのシングルベッドにトコジラミがいることに気付きました。カウンターに行くと、カウンターのサービススタッフはトコジラミが何なのかわからず、部屋を変えてくれませんでした(シーツを交換したかっただけでしたが、トコジラミは殺虫剤なしでは駆除できません…)。トコジラミが何なのかを知っている別の男性が来て、別の部屋に連れて行ってくれました。夜、寝ようとした午前1時半頃、2つ目の部屋で停電があり、人が部屋に来て確認したりしましたが、結局別の部屋に変更しなければなりませんでした。本当に疲れた夜でした。部屋は少し埃っぽかったですが、イオンモールの近くだったので立地の良さを認めざるを得ません。
AAdillawatiThis was my first stay at Sheraton Hotel Johor Bahru, and as someone who places a lot of value on customer service, the team genuinely exceeded my expectations. Across multiple departments, the staff consistently showed a positive attitude, thoughtful consideration, and a clear willingness to go the extra mile for guests.
During breakfast, staff regularly greeted us and checked in to see if we needed anything. Even during peak hours, another team member managed the lift flow smoothly so the lifts could be used more efficiently. I also appreciated how staff didn’t just point us in a direction—they guided and accompanied us to available tables, which made the whole experience feel warm and well-organised.
My family was especially tired after arriving late at night, and we were momentarily lost while trying to find the reception lobby on Level 5. The security guard responded to our questions with patience and grace, and that same welcoming energy continued during check-in. The guest relations officer answered my breakfast questions with such kindness and a big smile—even when I was experiencing serious brain fog (lol!).
It’s these small, consistent acts of care—paired with genuine positivity—that set this hotel apart.
I also completely understand how Sheraton Hotel Johor Bahru lives up to its reputation as a family-friendly hotel. We spotted the kiddie pool with water slides, and Mizan had an absolute blast splashing and playing there. The pool area itself felt thoughtfully planned—well laid out, with facilities that made it easy to enjoy the space while still feeling calm and relaxing.
The room delivered too, especially in comfort and cleanliness. The bed was incredibly inviting (the kind you immediately want to melt into), and the overall bedroom layout felt cozy and well designed—simple, comfortable, and easy to settle into after a long day.
One more thoughtful touch that really stood out: the hotel even had a balloonist on-site creating balloon designs for the children. Honestly—what family-friendly hotel goes the extra mile to do that? It was such a simple but brilliant idea, and you could see how much it delighted the kids. His balloons definitely made the young guests happy, and it added an extra layer of joy to the whole stay.
Unmatched customer service, family-friendly facilities, and cozy hotel rooms all in one place? Sheraton JB tops my list.
匿匿名ユーザーWith this price, it’s reasonable. The most important is cleanliness which still acceptable. The only cons should be, the shower gels provided really need to be replaced with better quality