Comfortable and basic hotel near airport. Their tablea cafe serves good coffee and hot chocolate.
Staff lead of restaurant for breakfast needs to learn to communicate more. I was served sardines when my order was chorizo. And instead of apologizing for the mistake, she made an excuse saying that she heard me say “Spanish” and assumed I ordered sardines. This behavior is unacceptable as (1) she should have apologized for the mistake and (2) she should have informed me first that chorizo wasn’t available and if I preferred a different option instead of her actions mentioned above. Hope her supervisor can take corrective action on this.
This hotel is a room only type but it’s ok coz there are a lot of eateries around. Across is a carinderia. At its side are a buko stand,a delicacy store which offers also rice meals(some of their goodies are really 1st time tastes for me) and adjacent to the hotel which is on the same bldg is the Novo store(they also have groceries). Several blocks away isVilla Tuna,known for their various tuna dishes. The hotel is located near theend of the famous Dipolog Boulevard. Several steps from the bldgis the Sta. Cruz marker.
We had a comfortable and relaxing stay at Gwandalan House. We appreciate the prompt arrival of their airport service which allowed us to arrive at the hotel with no hassle at all. The room was very comfortable with nice pillows, warm water and efficient aircon. The breakfast was also good. The plaza and boulevard is also walking distance from the hotel but if you're tired it is also very easy to hail a trike which costs 15-20php per person. Will book this hotel again the next time we visit Dipolog.
room was excellent only thing was that the wifi was too slow only had 1 bar signal, same with mobile network.. hope you can do something about your wifi. but all in all the stay was great so thumbs up
The hotel staff is very strict in terms of check in time, I arrived to the hotel at 1130am and they ask me if il do early check in, since there is extra charge I went out and leave my baggage in the hotel and I come back to the hotel at 0145pm , but I waited until 2pm then they let me check in to the reception at exactly 2pm.
The room is clean but the bedsheet is dirty , there is a stain on the bed in all the corner ..
kindly see the photos .
ゲゲストroom was excellent only thing was that the wifi was too slow only had 1 bar signal, same with mobile network.. hope you can do something about your wifi. but all in all the stay was great so thumbs up
AAgnes RusianaIt was a good place for a large group to stay.
The water supply is very good, amenities as well.
It's far from the city and ideal to have your own vehicle or rent a car to travel from the city back to the apartelle, vice versa or anywhere else in the city.
Areas for improvement:
Receptionists must be ready to welcome the guest because booking was made ahead of time and was informed of the late check in.
We waited quite a long time to attend.
The distance from the city must be updated on the website and travelling time.
The contact number also needs to be updated because the number posted on the website is not the correct number. Not contactable.
Words of appreciation to the management:
We appreciated so much that despite the no refund policy, we still receive a little refund of our entire 4 nights booking.
We only stayed one night because of the far distance from the city.
Overall, the place is still recommended.
I will consider it in the future and include to
Plan the transportation.
Thanks Arkas apartelle management.
ゲゲストI stayed for 5 nights. Room is okay, comfy. Smart location as well. Staff are also attentive to your needs. If there would be things for improvement, I think in the cleanliness part, specifically the towels, I notice that some towels are not properly washed even after requesting a new one.
ゲゲストThe hotel staff is very strict in terms of check in time, I arrived to the hotel at 1130am and they ask me if il do early check in, since there is extra charge I went out and leave my baggage in the hotel and I come back to the hotel at 0145pm , but I waited until 2pm then they let me check in to the reception at exactly 2pm.
The room is clean but the bedsheet is dirty , there is a stain on the bed in all the corner ..
kindly see the photos .
EEmmaThis hotel is a room only type but it’s ok coz there are a lot of eateries around. Across is a carinderia. At its side are a buko stand,a delicacy store which offers also rice meals(some of their goodies are really 1st time tastes for me) and adjacent to the hotel which is on the same bldg is the Novo store(they also have groceries). Several blocks away isVilla Tuna,known for their various tuna dishes. The hotel is located near theend of the famous Dipolog Boulevard. Several steps from the bldgis the Sta. Cruz marker.
ゲゲストComfortable and basic hotel near airport. Their tablea cafe serves good coffee and hot chocolate.
Staff lead of restaurant for breakfast needs to learn to communicate more. I was served sardines when my order was chorizo. And instead of apologizing for the mistake, she made an excuse saying that she heard me say “Spanish” and assumed I ordered sardines. This behavior is unacceptable as (1) she should have apologized for the mistake and (2) she should have informed me first that chorizo wasn’t available and if I preferred a different option instead of her actions mentioned above. Hope her supervisor can take corrective action on this.