アメリカカンザス州で、Wi-Fiのあるホテル

良いホテル、管理は親切でした1階にあったとき、私たちは部屋を渡し、窓が壊れていることに気づきました。

ホテルは市内にあり、部屋は新しくてきれいで、朝食は悪くありません。

I stayed here for two nights during the World Cup weekend and paid about $366. Unfortunately, I don’t feel the stay was worth the price. When we arrived, the room key cards weren’t working, so hotel staff had to escort us upstairs and manually let us into our room after we had already carried all of our luggage. That was a frustrating way to start our stay. The elevators were also malfunctioning. Each time we needed to use one, we had to call the front desk so an employee could operate it remotely. Having both the key card system and the elevators not functioning properly is a major inconvenience, especially for a hotel charging premium rates during a busy event. What disappointed me the most was the way my concerns were handled. I asked whether the hotel would consider some form of compensation for the significant inconvenience. Instead of showing any empathy or offering a solution, I was essentially told that if I wanted my money back, I could leave. As someone who had driven 16 hours from out of town, that wasn’t a realistic option. I later contacted Trip.com to express my concerns, and the overall experience left me feeling that customer service was lacking when guests raised legitimate issues. The room itself was acceptable, but the combination of the broken key card system, unreliable elevators, and dismissive customer service made this a disappointing stay. I would not choose to stay here again.

This is a nice hotel. It’s a little dated but the staff is great and there’s no issues.

広さもよく、とても便利な立地で、

清潔で全然高くありません。この地域で最高のものの 1 つだと思います

滞在するのにとても美しい場所。私も場所が大好きでした。私たちはマヤの部屋に滞在しました。私はそれについてのすべてが大好きでした。私が変更できれば、それは部屋のもう少しスペースになるでしょう。私たちはそれぞれをたくさん踊っていて、荷物を配置するためにほとんど動けないことに気づきました。そのため、その部分は、その側面にスペースが不足しているため、少し慌てていました。そうでなければ、私はまったく不満がありません。とてもきれいで、ベッドと枕は雲の上で寝ているようなものでした。とても気に入りました。とても快適で居心地が良かった。彼らがあなたのルームサービスを素敵な朝の朝食で持ってくる方法が気に入りました。滞在はロマンチックで全体的に素晴らしい時間を過ごし、私は間違いなく再び滞在します。私たちはもう1回の記念日のために戻ってくると確信しています。私たちはここで25周年を祝っていましたが、完璧でした!スタッフは親切でフレンドリーで、シャトーは素晴らしいです。ジャグジー付きの楽しいテーマルームをお探しの方にもオススメです。彼らが提供する多くのテレビチャンネルも。すべてに感謝します!

私が今まで泊まった中で最高のホテルの1つ。部屋はきれいだった、スタッフはとてもフレンドリーでした。私たちは朝食に遅れて現れ（私たちのせい）、スタッフは上を行き来しました。

The hotel was clean and staff were friendly.  However, there was nothing but ice as far as amenities go.  The snack station was there, but there was nothing in it to buy.  There were no vending machines.  The included breakfast was a few prepackaged muffins and nutrigrain bars, coffee and juice.   I have attached pictures of the room.  Door frames were completely broken.  Door would hardly open or shut.  The toilet seat was broken, the exhaust fan was hanging from the ceiling in the bathroom, and the smoke detector was hanging by the wires.  The shower would not turn off if you tried to take a bath, and the plug did not work to keep the water in the tub when attempting to take a bath. Most of these issues are routine maintenance items.  For $87.14, I would at least except a well maintained hotel room.  Room 118 was not that room. Thank you for the opportunity to submit a review.