Hotel is nice, bed is comfy and the location is spot on for accessing the majority of Louisville. It is a great spot for those visiting for leisure which also comes with its flaws, once people finish partying it was quite loud at 0200 from both guests and those outside in the streets. You can hear everything from next door and in the corridors. Breakfast is good, bar staff were attentive and overall a pleasant visit.
Clean hotel, convient location, even smelled new, Everyone was friendly, even those that didn 't speak English. Front desk was very helpful, food suggestions, plus coupon. Recommended the Arboretum! Great time there!! Breakfsat was LACKING! No scrambled eggs, no bacon, no sausage, no sweet rolls! Expected MORE from a top notch facility!!
Went to Louisville for soccer tournament. The location was great if you want to be in the heart of downtown. Was a little loud at night with the street car noise. The room itself was great no complaints. Breakfast was also good.
The gentleman that checked us in was very friendly and efficient and helpful. The remote was missing from our room, and I needed a bath chair and he was there with bothe within 5 or 10 minutes. The food is good. Very nice stay.
MMareaHarrisNICE LOCATION, NICE SPACIOUS ROOM, WE LOVED THE HAPPY HOUR AND APPETIZERS AND JUST A BEAUTIFUL PLACE TO STAY. VERY COMFORTABLE BED (PILLIOSW NOT SO MUCH) SHOWER GOT REALLY HOT WHICH WE REALLY APPROECIATED. ONLY ISSUE FOR US IS THAT WE DID HAVE A PET SMELL THAT WAS UNBEARABLE AT TIMES BUT THEY SAID THEY DONT BELIEVE OUR ROOM HAD A PET IN THERE BEFORE OUR STAY. I HAVE BAD ALLERGIES AND SNEEZED ALL NIGHT LONG
ゲゲストThe hotel was very good. My only complaint is that the water, for a shower at 9:00pm at night, was barely room temperature. Was very disappointed for such a nice hotel in every other way. Would reconsider staying again if it was in colder weather. I certainly hope that was an exception and not the norm.
Breakfast was also somewhat disappointing. No half and half (only Coffee-Mate) and no butter, only whipped margarine. Seemed pitiful. The hot food was marginal. The baked goods (I had a croissant, and my husband had a cinnamon scone) were phenomenal though. I hope you continue with those as they made up for the other food.
Also, Jasmine (our stay 10/11) was extremely helpful. She was clearly very busy working but when I asked if she had time for a question, she didn't look annoyed at all or miss a beat. She answered my questions with a great attitude. I then asked for directions, and she actually walked me outside so she could point out where to walk, along with sharing landmarks along the way so I could be confidant in where I was going. She is definitely an asset to your hotel as her hard work, knowledge and great attitude really shone. If I lived locally, I'd love to hire her with those stand-out qualities which seem hard to find these days.
ゲゲストThis hotel was very nice! Very clean, comfortable, staff was amazing! Good location, convenient to restaurants, stores. Room was quiet. Very impressed!
ゲゲストNice hotel that presents well. It's not in a ”bad” part of town, per se, but it also felt a little more industrial around it than expected.
Doesn't have a distinct ”hotel smell” that's usually tied to chlorine or cleaners. Amenities were nice and the room was clean. Someone had pooped on the side of the pool when we had arrived, although that wasn't any fault of the hotel. It was promptly closed for the night and reopened the next morning. Staff was friendly and we can't say there were any real snags.
It was a little strange that we booked a room with a king bed and pull-out sofa bed for 4 people, yet upon arriving to the room, there wasn't any linen or pillows for the pull-out sofa. We had to ask for linen, and it was promptly delivered to our room, it just seemed off that we booked the room clearly for 4 people and didn't have the linen for it.