「I am writing to formally express my serious concern and disappointment regarding the handling of my personal belongings left in the refrigerator during my recent stay at your hotel.
We stayed at Hilton Portland Downtown from December 23 to December 24, occupying Rooms 416 and 417. Upon checkout, a full box of prescription medications was accidentally left inside the refrigerator in one of the rooms.
I want to be very clear about the nature of these items:
The box was full and intact
It contained injectable prescription medications, clearly medical in nature
The medications were stored inside the refrigerator, not left out in the room
These items were obviously not trash and are easy to identify as medical supplies
Given these facts, I find it extremely concerning and unacceptable that:
The items were apparently discarded or mishandled, and
No attempt was made to contact me to confirm whether these medically critical items should be kept.
At a minimum, I would expect hotel staff to recognize that refrigerated injectable medications are not garbage, and that such items require verification with the guest before disposal. The failure to do so reflects a serious lack of care and responsibility, especially considering the medical importance of these medications.
These medications are essential for managing chronic health conditions, and their loss has caused significant distress and inconvenience. This situation could and should have been avoided with a simple phone call.」
「The room is pretty good and the bathroom is excellent! Is super close to downtown! Recommend find your own parking instead of valet parking! Is the same things and save money! There’s a pho place next to the hotel!」
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9.3/10
1泊
US$122~
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KKirillLocation is fine, but there are a lot of homeless people near hotel. Room was clean and comfortable, breakfast was really really good. The bad thing is that there is no free parking (they offer $59 valet parking which is super expensive). If you’re lucky you will find some free overnight parking spots near hotel (it’s free from 7pm to 8am). So I would recommend this hotel if you’re traveling without car.
ゲゲストWe were very disappointed to discover that there were no kitchen essentials, I guess we didn't study the fine print to understand that, but honestly.....not even a cup to get a drink out of??? No icemaker in the hotel, and no way to make ice in the freezer in the room? The pull out bed had no bedding or pillows. There was ONE roll of toilet paper for three of us for three nights. NO HAND TOWELS is ridiculous!!! When I asked about them the clerk said we should just use our washcloth. The bath towels were tiny and inadequate. But, by far....the worst thing about this place was there was NO HOT WATER in the shower!! It was clear the lever had been purposely adjusted to stop in the straight up position not allowing the lever to be turned left toward the hot water side. After we all had to endure a lukewarm shower I asked at the desk about it and was told we would need to exit the room for their repair person to adjust it. So we did. The next morning? Even colder!!! That alone, I believe warrants a full refund. OH.......and to top it off....a crazy lady shouting profanities was in the parking lot and the desk clerk solved the problem by...bringing her into the hotel to be with all of us. How is this right? How is this any way to run a brand new hotel. How is this place worthy of the Choice hotel brand? It is not. I fully expect a representative to contact me for a partial credit. Cold showers are not what I paid for. Thank you.
ゲゲスト.The hotel left a mixed impression. Despite the excellent reviews and not being the cheapest option, we were overall disappointed.
Starting with the positives:
A very convenient location in a pleasant, green, and quiet neighborhood not far from downtown. There are plenty of great cafés, small shops, restaurants, and wine bars nearby.
Polite and friendly staff at the front desk.
Interesting room design.
Spacious parking available for hotel guests.
Large rooms.
Now the downsides:
Thin walls and creaky floors made it very difficult to sleep. The soundproofing is basically nonexistent. The young couple staying in the next room was clearly enjoying their time together, which unfortunately meant a very uncomfortable experience for us. In addition, the refrigerator in the room was extremely noisy — not only did it hum loudly when running, but it also made constant knocking sounds.
The breakfast was exceptionally poor. The only “hot” items seemed to be the coffee and a dishwasher, which, oddly enough, was placed right in the middle of the breakfast area.
There were two small TVs in the room, both positioned very inconveniently for viewing, and neither had streaming services available.
The housekeeping staff was intrusive — within a 20-minute period, they knocked on the door three times (and even tried to open it once), apparently trying to hurry us out, even though it was still before checkout time.
ゲゲストPros: Spacious and clean rooms. Conveniently located just off the highway but far enough to avoid most traffic noise on 97.. The breakfast was enjoyable, featuring scrambled eggs, potatoes, and a self-make waffle station.
Cons: Severe, disruptive room noise. Throughout the entire night, an intermittent, guttural, rattling wheeze—sounding exactly like a struggling car engine—kept us awake.
What made this particularly frustrating was the lack of proactive management. I submitted a quiet-room request upon booking (which went unanswered) and reiterated it at check-in. Around midnight, unable to bear the noise, we asked for help and a friendly staff member kindly provided us with extra earplugs, but they weren't enough to block it out. When we reported the issue to a third staff member during checkout, she gave an emotionless response, said she would ”take a note,” and immediately walked away.
The hotel was not at full occupancy; the upper floor was completely dark, and the parking lot was less than half full at both 10 PM (check-in) and 8 AM. We travel extensively—both globally and locally in places like Bend—and have never encountered this. Had the hotel simply given me a heads-up or accommodated my request, I could have brought my industrial-strength earplugs from home. A little communication at no extra cost goes a long way.
Nnicole.wants.adventureI arrived to quite late to my booking. The front desk staff was courteous and even offered me a cookie when I checked in. My room was clean and orderly. There were a few stains in the carpet, but nothing too bad. The shower was amazing and had two shower head. There were plenty of outlets through out the room for all of my devices including next to the beds. The room also had a little couch coffee table, microwave, and mini fridge which was super nice. They did charge for the bottled water in the room though. I paid extra when I booked my room to have breakfast included, the breakfast was great. Bacon, Sausage, Potatoes, Eggs, and Waffles. They also had bagels and some items in the salad bar area but I didnt mess with any of that. Overall it was a pleasant stay. My only complaint would be related to the parking. There wasnt very many parking spots to begin with and the spots were super small. It made getting in and out of my car very difficult when parked. The hotel was super easy to find and was right off of I-5. However, I will warn you that the entrance is tucked around on the backside.