Excellent location. Hotel management & hotel staffs are excellent. Restaurant staffs need training. One of the restaurant staff has an attitude problems from taking the orders to paying the bills. She didn’t think that we could heard her & understanding Mandarin. She bad mouthed us with her rude & childish behaviors. We complained to the hotel manager & she handled the matter for us.
Overall, we had a pleasant stay with good service. I requested a room decoration for my husband’s birthday, and the hotel staff kindly helped to arrange it, which we truly appreciated. The hotel also has washer and dryer facilities, which were very convenient
.
The hotel provides a shuttle bus service to the ski resort, which made getting around very easy and hassle-free.
One downside was that we had some parcels delivered to the hotel, and unfortunately one parcel went missing for reasons that remain unclear. However, the hotel staff were very accommodating and helpful — they shared the CCTV footage and made the effort to assist us in investigating the issue. Although the parcel could not be recovered, we appreciated their transparency and effort.
Good hotel with clean enough bedroom. We arrived on late flight around 1130pm from Tashkent and managed to clear immigration and custom by 1210am and got the hotel s own shuttle to the hotel ard 1230am (last shuttle ). Complimentary breakfast with basic Chinese food and no western or continental food or coffee. Hence hotel caters for mainly local and Asian guest who are ok with Chinese breakfast menu . Polite reception and for the price we paid , no complaints but satisfied as we only need a bed to sleep flying in late.