投稿日:2024年9月12日
John Kemp-Gee
I was somewhat taken aback by your email. I will address your points below.
1. This room has two windows, one is in the bedroom and this one is on your picture, Second window is
In living room and has a direct sea view, no wall view.
- This is not a sea view. This is a view with a little bit of water in it. I ask you to visit rooms with true sea views and you will notice the difference. The people viewing reviews online can judge for themselves.
2. We are suprised by your claim about constant noise during the night because of cleaning activites and general foot traffic in the reception area. First because you didn't mentioned it during your stay and during check-out, and second reason is because we never clean during the night and only one receptionist is in the reception area in this time and there is no possibility of any traffic on the reception.
- There are c. Four rooms next to reception. The halls echo. To us it sounded like cleaning. If it was not cleaning, then I advise your staff to be more quiet at night.
3. Puteus Palace is situated near the main church and as Croatia is catholic country so the local habit is that church bell are ringing every hour from 6 am – 11 pm to present time of the day and on Sudays they ring longer to celebrate mass.
As you came on Sunday evening to the reception and claimed about bell ringing it was explained it to you that on Sunday the bells ring a bit longer during the day.
- it was explained after check out. I advise you inform guests prior to check in.
4. As you came on Sunday evening to the reception and claimed about bell ringing it was explained it to you that on Sunday the bells ring a bit longer during the day.
Our receptionist offered you ear plugs which you refused and you decided to check out on this evening.
- I use these words cautiously - whoever informed you of this has lied to you. We were not offered ear plugs. In any case ear plugs would have made no difference. I advise you make this clearer on your website.
5. Our receptionist offered you twice assistance with the luggage wich you refused as well.
- I would not have provided this feedback if it was not true. It appears that you are calling me a liar which I take great offence to. No assistance was offered. I am appalled that this is your reply. I would have been fine to carry my luggage but you let my girlfriend carry her luggage alone without assistance.
I do not expect any compensation for what was a hugely disappointing stay. Your email has magnified what are glaring inadequacies in your offering.
Thank you for taking the time to reply but I find your reply totally inadequate and inaccurate.
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最低料金(1泊):AUD 436
投稿日:2026年7月22日|スーペリアルーム
M Griffin
From the moment you walk through the gates, you’re greeted by beautifully landscaped gardens that immediately create a sense of calm. We received the warmest welcome from the staff, setting the tone for what turned out to be a perfect stay.
Our room was spacious, spotlessly clean, and had incredibly comfortable beds. The shower deserves a special mention – quite possibly the best hotel shower I’ve ever experienced! The rooms are also exceptionally well soundproofed, so once you’re inside, it’s wonderfully peaceful, ensuring a fantastic night’s sleep.
The location is ideal. It’s just a couple of minutes’ stroll to the harbour, bars, restaurants, and the water taxi to Zlatni Rat Beach. If you prefer to walk, it’s around 30 minutes along the beautiful coastal path. This end of Bol feels a little quieter than the centre, making it perfect if you’re looking to escape the crowds and enjoy a more relaxed pace.
Breakfast is served on a beautiful sheltered terrace with plenty of choice. There are delicious homemade cakes (the banana bread is an absolute must!), along with freshly cooked eggs prepared however you like them.
The real highlight, however, was the hospitality. Every single member of staff was genuinely warm, friendly, and welcoming. A special mention has to go to Nick, who consistently went above and beyond throughout our stay. Nothing was ever too much trouble, and his attention to detail is second to none.
As a travel agent, I’ve stayed in countless hotels over the years, and Villa Giardino is genuinely one of the best. In my opinion, it deserves a well-earned 10/10.
If I had to suggest one improvement, it would simply be the addition of a swimming pool—but the great news is that one is already being built and is due to open early next year.
Thank you, Villa Giardino, for a truly perfect stay. We can’t wait to return. I’m
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最低料金(1泊):AUD 390
投稿日:2025年4月12日
Seat 2A
これは、旧市街の路地の中に位置している親密な5-room施設であるため、車はドアの階段で乗客を落とすことはできません。空港から港のバス停まで8ユーロのシャトルバスに乗るのに十分に簡単です。そこからマカランのスタッフがあなたに会い、ホテルまで荷物を持って行きます。10-minute歩いてください。
朝食はアラカルトで、ペストリー/トースト、コールドカットの卵、デザート、紅茶、コーヒー、ジュースの3つのコースで構成されています。食品の量と品質は十分である。
私の部屋は十分に快適でしたが、2つの問題が目立っていました:
平らな綿のベッドシーツの代わりに、ジャージのようなものから成るシートが取り付けられ、マットレスプロテクターのようなものに見えました。これは、はるかに滑らかな綿のキルトカバーとは対照的に、丸く粗いものでした。これをスタッフに注意を向けたとき、彼らはこれがホテルの標準であると説明しました。睡眠の質には影響しませんでしたが、シートの粗さは完全に快適ではありませんでした
バスルームでは、シャワーは腰の高さに取り付けられているため、片手でシャワーを保持するか、両手で洗う必要がある場合は、シャワーがホルダーにいる間にシャワーの下にしゃがむ必要があります。特に便利ではありません。
フレンドリーで親切なイヴァンとマリオによって強化された便利なロケーションでの全体的に快適な滞在。
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最低料金(1泊):AUD 268
投稿日:2024年7月26日|シティビューコンフォートルーム
miffyuki旧市街に位置し観光には最適です。かつ、オーナーの方も優しく夜間でしたが無事にチェックインできました。が、部屋が狭くて少々残念でした。クロアチアの旧市街のホテルはすべて同様なのかわかりませんがチェックアウト後に荷物を預かっていただくことができないため別途有料の荷物預かりセンターへ立ち寄る必要があります。
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最低料金(1泊):AUD 192
投稿日:2025年6月22日
ゲスト
Pro - very close to the Golden Gate and is easy to find. Check in is straightforward. The room is on the first floor above ground so it wasn't the most difficult thing to lift our luggages up.
Con - (1) the actual room looks nothing like the pictures online. The online pictures (taken with wide lens mode) show the room to be much larger and brighter, whereas the room is in fact very small and relatively poorly lit. For one, the bed is literally two footsteps away from the door, and we were struggling to find space to open our luggages.
(2) One of the beds in the room is in fact a sofa bed, but the property did not declare this when we booked. We spent a lot of time trying to book places which do not use sofa beds but actual beds, and so we can't help but feel that we were misled and misrepresented to.
(3) There is a bit of noise. The property is right next to the road and near a pub with some rowdy youths at times.
(4) Facilities are minimal. There is only one chair, and the table is very small. Everything else is basic. Nothing luxurious about it despite its name and the photos.
(5) There is no lift at the property.
We would not have chosen this property if we had a second chance.
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最低料金(1泊):AUD 158
投稿日:2023年8月17日|スタンダードルーム(キング)
Ayagouコートダジュールの雰囲気を備えた、カリブ海の 5 つ星にふさわしい素晴らしいホテルです。素晴らしい風景。素晴らしいスイミングプール、プールサイドのビストロ、プールバー、デッキチェア、そして目と鼻の先にある素晴らしいビーチなど、誰もが楽しめる何かが揃っています。麓から海沿いを歩いて10分ほどで旧市街に到着します。反対側では、夕日を眺めるためにビーチクラブに行きます。さらに、ロイヤル ブレックファストは午前 11 時まで提供され、プール バーのカクテルは素晴らしく、街よりも安いです。
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最低料金(1泊):AUD 666
投稿日:2025年5月11日
ゲスト
Fantastic hotel, 5 minute walk from the ferry terminal and bus station. The resort is small but makes for a quiet holiday which is exactly what we were looking for. We were upgraded to the harbour suite which is a stunning room, although no balcony, didn’t bother us, just to make others aware. Shower gel and shampoo are Ritual branded and smell lovely. The food is fabulous, breakfast is buffet style and dinner (for half boarders) is chosen off the menu. Really high quality and believe they were Michelin recommended for 2024. They even gave us a breakfast bag as we were checking out very early.
The staff are fantastic, very friendly and can’t do enough for you. This was the case from reception, restaurant to the roof top bar. All were great.
The rooftop bar was a brilliant place to sit and watch the sunset and the ferry coming and going.
The pool is covered and heated with a separate area for sunbathing. There’s also a couple of saunas you can use. The smallest gripe, it would be good to trim the top of the trees which blocked the view from the sun terrace.
Would absolutely stay here again for a chilled and relaxing holiday.
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最低料金(1泊):AUD 308
投稿日:2023年10月5日|プレミアムシティビューツインルーム(バルコニー)
ゲストホテルは最高です。海から旧市街までは徒歩わずか数分です。最も重要なことは、朝食には屋外の場所を選択できることです。太陽の光を浴びて、景色を眺め、食事を楽しむ。
部屋は悪くありませんでした。私たちの部屋にはバルコニーがあり、シービューの部屋を選択しなかったとしても、それでも海の景色が半分見えました。
次回来るときはこのお店を選びます。
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最低料金(1泊):AUD 575
投稿日:2025年10月13日
ゲスト
これは、私たちの元のホテルが私たちの予約を持っていなかったため、急いで予約しました。通常、レビューなどを通過するのにかなりの時間を費やしますが、アズール宮殿(ホテル?)では、それは必要不可欠なケースでした。
残念ながら、私たちはデラックスダブルを予約しましたが、同様の4つ星ホテルのデラックスルームには一致しませんでした。私はこれをレセプションに言及しましたが、彼らは本当に興味がありませんでした。
私たちは実際に分割の中心にいて、スペースはプレミアムでしたが、落書きが書かれた小さな路地の景色は、差し込まれていない空のミニバーで、刺激的な薄暗い光でした。部屋は完全に暗くない。失敗せずに閉じようとした後、私は電話番号が付いたメモを持ってレセプションに行きました。あきらめて部屋に戻り、タオルを投げようとしました。
また、バーはありませんが、数分以内にいくつかあります。
全体的にがっかり。
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最低料金(1泊):AUD 236