サモアトゥアマサーガで、駐車場のあるホテル

We recently stayed at this hotel for three nights and, while there were aspects we truly enjoyed, our experience was unfortunately overshadowed by significant issues with the reservation and front desk process. Upon our arrival at 15:30 (check-in time is from 15:00), we were surprised to find that our online reservation couldn’t be found in their system—despite us having proof of the booking. We had to wait in the lobby for nearly an hour while the issue was being resolved. What is shown as available online appears to differ significantly from what is actually available on-site, which created ongoing problems throughout our stay. We had initially booked a room with a swimming pool view and private balcony. However, this room type was not available upon check-in. We were first offered a lower-category room with a mountain view, which we declined as we already paid online for higher-category, and were then moved to a room with a harbour view and private balcony. Although staff assured us that our originally booked room would be available the following day, we remained cautious and asked for confirmation, as we preferred to avoid the hassle of moving again unless necessary. Unfortunately, the following day we were asked to check out at 11:00 am because the room we were in had supposedly been booked by another guest, and we were told that a room matching our original booking (with pool view) was ready for us. However, when we returned the same day at 15:00 for check-in, we were assigned the same room we had vacated earlier—clearly indicating no other room had actually become available. On the third day, we faced a similar confusion with the rooms. Each day involved unnecessary packing and discussions with the front desk, which took up a lot of our time and energy. That said, the hotel does have its strengths. We really appreciated its convenient location, the beautifully designed restaurant interior, and especially the food—breakfast, in particular, was excellent. Overall, while the amenities and dining were enjoyable, the front desk and reservation experience significantly impacted our stay. We hope the hotel takes steps to improve its booking coordination and internal communication, as it has the potential to offer a much better guest experience.

施設は清潔でモダンでしたが、シャワーの水は完全には流れず、排水口から離れたところに滑りやすい水たまりが残っていました。ハウスキーピングは一貫していませんでした。鏡が濡れたままになっていたり、ゴミ箱が空になっていなかったり、タオルが交換されていなかったり、ベッドがきちんと整えられていなかったりすることがありました。プログラム可能な金庫は一度ロックすると開かなくなり、部屋に入るにはキーカードを再プログラムする必要がありました。 ある日、午後の早い時間に部屋で休んでいると、誰かが部屋に入ろうとしましたが、掛け金で止められました。ハウスキーピングかと思って急いで外を確認しましたが、タンクトップ、ショートパンツ、サンダルを履いたがっしりとした太った島の男が角を素早く歩いている以外、誰もいませんでした。どうやら電子アクセスカードにアクセスし、他のゲストの部屋を荒らしていた別のゲストだったのだと思います。その事件の後、私のキーカードは機能しなくなり、再プログラムするために受付に行かなければなりませんでした。 スタッフは総じて礼儀正しく親切でしたが、自分の役割を果たすために形式的にやっているだけでした。仕事に愛着を持っている人は誰もいませんでした。 *ステーションではポーチドエッグを作ることができませんでした。それはキッチンから運ばれてくる必要があり、まずお湯を沸かさなければならず、非常に長い待ち時間でした。以前サモアを訪れたとき、サバイイのホテルの*ステーションにはポーチドエッグ用の鍋に沸騰したお湯があり、他の種類の*と同じくらい早くポーチドエッグが運ばれてきました。 今回の訪問では、アピア周辺のイベントのために他のホテルを訪れました。今回の訪問後は、他のホテルに泊まろうと思っています。

My stay at Sinalei Reef Resort & Spa was absolutely amazing. The place is so beautiful, peaceful, and surrounded by lush tropical plants that make you feel completely connected to nature. Everywhere I looked, there was greenery, colorful flowers, and the calming sound of the ocean , it was the perfect place to relax and unwind. The staff were incredibly kind, helpful, and respectful. They always greeted us with warm smiles and went out of their way to make sure we had everything we needed. You can really feel how much they care about their guests. Every Wednesday night they host a Fiafia Night. The resort also offers some great tours, including an Apia Town tour, a Savaii island tour, and a South East Coast tour. We went on the South East Coast tour and got to see the To Sua Ocean Trench. Overall, Sinalei Resort & Spa is the perfect getaway for us looking for beauty, tranquility, and authentic Samoan hospitality. I can’t wait to go back!

市内中心部の美しいホテル。お茶、冷蔵庫、テレビ、エアコン、風を備えた個人的な便利な部屋。ベッドは賞賛を超えています。唯一の不便は、恒久的なインターネットがないことです。WiFiの使用は別途購入が必要で、有料ユニットの販売もすぐに終了するので、ここに長く滞在する予定です。自分でSIMカードを入手するのが一番です。

Great amenities, friendly staff, although our stay was short, we had everything we needed and were very accommodating🙏💯 would absolutely recommend👌🏻 thank you Moatoga🙏

The staff was so friendly and humble. Even though there were small concerns, with their polite manner, they immediately fixed them making our stay pleasant and cozy.

It’s a average place,restaurants was okay,looks like it’s still trying to find its place,except more from this place as its been open for just about 12mouths now,hard to get food apart from the restaurant there,that’s very big but empty 🧐 needs a lot more hospitality experience in staffing, its cheap but can do a lot better

このホテルは本当に気に入りました。細部に至るまで手入れが行き届いていて清潔で、素晴らしいプールもあります。 ホテルのロビーは豪華で、1920年代のような装飾が施されており、読書をしたり携帯をいじったりして過ごすのに快適な場所です。 レンタカーがあれば立地は完璧ですが、車がない場合は、市内中心部まで徒歩20分かかるかタクシーを利用することになるため、この点については3点と評価します。 滞在に含まれる朝食は、見た目も美しく、素晴らしかったです。 私はキャビンに宿泊しましたが、その体験はとても気に入りました。ただし、キャビンは通常の部屋と同じアメニティが揃っているわけではなく、バスルームとシャワーが共用（とても清潔で快適ですが）であるため、その点を理解しておく必要があります。もしその点が不明瞭な場合や、カップルで宿泊する場合は、キャビンよりも部屋を選ぶ方が良いかもしれません。 空港シャトルの予約を手伝っていただき、スタッフの対応も終始とても親切でした。

Service was great but the hotel requires huge makeover. Bathrooms & rooms are outdated. It’s good for night stay but won’t recommend for longer stay. Breakfast’s ok but each to its own😀 Positive note, reservation was smooth.

It was closer to where we wanted to go, service was very good, highly recommended to anyone who wants to stay there,staff were very friendly.