NNonaVaThe hotel’s biggest strengths are undoubtedly the fantastic views of the Longji Rice Terraces and the very friendly and attentive staff. The rooms are also spacious and generously sized.
Unfortunately, there were several issues that significantly affected our stay.
The biggest concern was the discrepancy between the hotel description and the actual conditions. We specifically booked a non-smoking room. The hotel description states that there are non-smoking public areas, designated smoking areas and non-smoking rooms. In reality, smoking appears to be permitted throughout the hotel. This resulted in significant cigarette odours, including unpleasant smells reaching our room.
The hotel is also advertised as having a 24-hour reception. However, when our neighbours were having a very loud party at around 1:30 a.m., smoking in the corridor and creating considerable noise, we contacted reception but received no response. Based on our experience, the reception was therefore not staffed 24 hours a day.
The advertised fitness room was another disappointment. There is indeed a photo of it online, so guests can see the area beforehand. However, in reality, it consists of two treadmills that were not connected and could not be used due to the lack of power outlets, as well as another basic piece of exercise equipment. The entire area was heavily overgrown and poorly maintained. The small children's playground was in a similarly neglected condition, with significant vegetation and green growth covering the equipment.
We also found that the towels had a musty smell, and there were unpleasant odours coming from the toilet and drainage system.
The breakfast was also disappointing. It consisted of a classic Chinese breakfast with no buffet, and the selection was quite limited. In addition, coffee, water and other drinks were not included and had to be purchased separately. For a hotel advertised as four-star, we found this rather disappointing.
There is also a fish pond which, according to the hotel description, appears to be an attraction where guests can catch or feed fish. During our stay, however, we did not see any live fish there — only one dead fish.
Overall, we had the impression that several facilities are listed in the hotel description, but their actual condition or usability does not correspond to what we would reasonably expect.
The location, spectacular views and genuinely friendly staff are definitely the highlights of this hotel. However, considering the maintenance, cleanliness, smoking situation, non-functional facilities and the discrepancies between the advertised services and what is actually provided, we would personally rate this hotel closer to a three-star experience rather than a four-star hotel.
The hotel has a lot of potential, but considerably more attention to maintenance, cleanliness, accurate information and the actual usability of the advertised facilities would be needed to justify a four-star experience in our opinion.
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