You can walk to the Casino, which is situated literally next to the hotel. If you're traveling by train, then it's better to take a taxi from Baden-Baden bahnhof to the hotel vice versa. Highly recommended.
My experience at this hotel was exceptional. The room was impressively spacious and impeccably clean, providing a comfortable and relaxing environment throughout my stay. The front desk staff were polite and welcoming during check-in, setting a positive tone from the moment I arrived. The buffet breakfast offered a wide array of delicious choices, catering to various tastes and dietary preferences. Overall, I thoroughly enjoyed my time at this hotel and would highly recommend it to others seeking a top-notch hospitality experience.
I was disappointed with the service during my stay. Some staff members appeared unwelcoming and, at times, disrespectful toward guests.
Basic amenities such as drinking water and coffee were only provided on the first day. When I inquired about this, I was told they were not included for the rest of my 7-day stay.
When I politely asked for additional drinking water, I was told to purchase it myself, along with a remark that felt inappropriate, suggesting that water is “very cheap.”
I believe hospitality should be consistent and respectful, and I hope the management will take this feedback into consideration for improvement.