The spa is incredible, so relaxing. Ideal location with about 10 mins walk to Harbour and to Meadfoot beach. Breakfast was on the small side but tasty. Staff are friendly and helpful. Rooms are okay, clean, but for 4* I’d expect a bit more like an iron in the room, toiletries, wash cloths etc. Didn’t sleep that well unfortunately as was woken up by people coming back to room as doors are loud and corridor floors are creaky. This let it down, but I’d return for the spa experience!
Location is good if you want to go to the resort. We were using the hotel to attend a family funeral
Car parking can be difficult and we parked at a sister hotel 10 minutes walk away.
Room was too small and needs updating. Old tea bag left in kettle. Some black mould in bathroom.
The breakfast was good, although portion size was small.
Overall - good value but better hotels locally at small additional cost
The hotel and area was fantastic, however, service at the front desk and the restaurant was lacking.
We took a long weekend break and were excited to try the beach club, however our experience was dampened by the service.
Being made to stand around for 5 minutes, whilst being told we hadn't paid (when we had) was unnecessary and frankly embarrassing.
The restaurant was the most disappointing part of the stay.
I'm the evening service was slow, followed by having our order wrong twice and also dropped.
Breakfast at the restaurant was lacking compared to cheaper hotels that offer continental. Small selection , nothing outstanding. When we ordered a cooked breakfast, it took 30-40 minutes to receive some eggs and pancakes although the restaurant was fairly quiet.
However, the room, facilities, and the spa were fantastic. Beautiful and comfortable rooms. The beach club outside was gorgeous. The spa was perfect and treatments were, to quote my partner, 'one of the best massages of my life'.
We're unsure if we would come back. Although the facilities were great, the service was mostly subpar and not what we'd expect from a harbour hotel.
The Mercure is centrally located 5 mins walk from the centre of the city and the Cathedral. Our room on the third floor was clean and serviceable although some of the furniture had seen better days. Car parking is available and costs £15 per day which is cheaper than the public car parking across the road. Families note, pool costs £10/adult. (Children free)
AAndyPPThe hotel and area was fantastic, however, service at the front desk and the restaurant was lacking.
We took a long weekend break and were excited to try the beach club, however our experience was dampened by the service.
Being made to stand around for 5 minutes, whilst being told we hadn't paid (when we had) was unnecessary and frankly embarrassing.
The restaurant was the most disappointing part of the stay.
I'm the evening service was slow, followed by having our order wrong twice and also dropped.
Breakfast at the restaurant was lacking compared to cheaper hotels that offer continental. Small selection , nothing outstanding. When we ordered a cooked breakfast, it took 30-40 minutes to receive some eggs and pancakes although the restaurant was fairly quiet.
However, the room, facilities, and the spa were fantastic. Beautiful and comfortable rooms. The beach club outside was gorgeous. The spa was perfect and treatments were, to quote my partner, 'one of the best massages of my life'.
We're unsure if we would come back. Although the facilities were great, the service was mostly subpar and not what we'd expect from a harbour hotel.
GGillfromUKThe Mercure is centrally located 5 mins walk from the centre of the city and the Cathedral. Our room on the third floor was clean and serviceable although some of the furniture had seen better days. Car parking is available and costs £15 per day which is cheaper than the public car parking across the road. Families note, pool costs £10/adult. (Children free)
ゲゲストour room was clean but did not smell fresh - it smelt musty . we also were cold with quite a thin duvet and no provision of extra blankets, we did arrive very late and as a result we did not go back down to reception to ask for more blankets or ask to swap rooms but did alert reception staff on departure. we used the leisure facilities - Pool was rather cool but a good size and clean. We have stayed in other Crowne Plaza hotels but this time felt this hotel did not quite meet the usual standards.
ゲゲストThe Palace Hotel was a delight to stay at. The rooms were warm, comfortable and clean. The staff were lovely and we were surprised to have evening entertainment. We went on a budget and were delighted with the hotel.
Only thing to add was the bathroom was a bit dated and could do with a new set, I understand having orgional features is nice, however, I think new would be better.
Also we were told breakfast would be £9.00 each on arrival, but when we went to pay it what a whopping £27.00 for a full English (1 of each item) amd some avocado and boiled egg on toast... of course we could have the continental... but it did make us cough a bit!! The service was great though.
Overall great stay would recommend and return.
DDebbie AnnWhat can I say, when we turned up the outside had old furniture outside so 1st thoughts was its been refurbished. We were told that we had to move our car from the car park or pay an additional £10 per night, this wasn't in the advert when we booked but suddenly appeared later that evening. It was hard to find parking on the street so had to pay. The facilities were basic. No extra pillows, just 2. Shower over bath, no curtain or mat. Coffee was sparce & uht milk expired but they did give us more when asked. The cups were however odd & looked like has been used by the painters. Area was quite good, near to takeaways etc.
SSan NaikAs usual with my frequent visit to this area I find Woodbury Park hotel has been my preferred place to stay. Staff are lovely kind and helpful. It’s a beautiful hotel satin a very picturesque location surrounded by pleasant scenery. Hotels and rooms are very clean and well attended to. Restaurant services are clean and impeccable. Credit goes to the chefs and the team who managed the service. I have had a pleasant breakfast service during my stay at Woodbury. I hope the staff and the team at Woodbury keep up the good work and encourage us to use them during my future trips to the area.