The room was clean and cosy and front-desk was friendly and responsive. We booked mainly to check out the pool, spa and gym as advertised by the hotel. So it was really disappointing when we found out that these facilities were closed on Xmas day and on other days operated at limited hours when we were there. The pool, sauna, steam room and gym are operated by a separate company from the hotel. That meant operating hours of those facilities are not catered for hotel guests at all. And it also meant sharing the facilities with members of the gym. So if you’re thinking of staying here and using the gym or pool, just bear those things in mind. Breakfast selection was quite limited. Very bare selection of any salads or greens. Quite embarrassing as well to see that clean plates were not available several times when there were less than 20 covers at breakfast. I understand it was the holiday season and the hotel is understaffed. But I’m sure this is not the first Christmas or NYE the hotel has encountered.
Very helpful staff great food selection in restaurants arrived midnight fab customer service as a disabled customer having a late flight we stayed the week before on our outward journey they helped me contact assisted boarding would definitely stay again n recommend friends n family nothing was a bother my companion is plant based n they provided oat milk n tea bags on request rooms bright n airy beds so comfortable after long flight great shampoo conditioner n body lotions of good quality can't thank staff enough for there help
Great stop over on the way to Scotland! Tired the kids out in the pool and even got some Jacuzzi time myself. Great facilities and fit four of us comfortably. The staff couldn’t do more, especially at breakfast when they looked after my kids and showed them the bookcase. Thank you to the lady who used to be a British Airways hostess particularly! 
Staff were really helpful, and the reception, bar area looks so pretty with the lights everywhere. The bedroom doors were very tired looking and didn't live up to the rest of the hotel. Our AC didn't work, and you couldn't open the window, we did call down to reception and the lady said she could control it but it didn't change and was very hot.
The food selection at breakfast was superb. All the staff were lovely and helpful, especially at breakfast. The swimming pool was always clean and tidy, nothing broken or dirty. Only thing that could have made our stay better was if the pool were open longer
We had a wonderful family stay at this hotel. Everything was great. The room was clean and comfortable, and the overall environment was very family-friendly.
The pool was absolutely amazing. It was definitely one of the highlights of our stay.
The staff were very nice, friendly, and always helpful. They made us feel welcome and were happy to assist whenever we needed anything.
Good thing is the car parking at weekend is free.
The breakfast very usual level. Dont have expectation on it. There is on site starbuck. If u want to have better breakfast you may consider having at starbuck (but it open at 8am ) rather than at hotel.
There are only 1 big bar + restaurant nearby. The food is usual bar level quality but the price is lower than average. Around 13 to 15 for a main course.
This hotel is very good service. The environment is very good as well. But, It provide a location of free car park space. You shall make sure have a car if you are a traveler.
Second time staying but this time at Citysuites 2. Absolutely in love with the heated pool and steam room. Also tried out the fully-equipped and well-spaced gym. Reception always friendly and helpful. Room fresh and clean. Lovely selection at brekkie. Highly recommend the Eggs Royale. Will defo stay there again next time we’re back.