Booked for one night & due to circumstances ended up checking in on 3 consecutive nights. As a lady solo traveller I felt so safe and completely at ease here. Unfortunately as it wasn’t a planned trip I didn’t have swimming costume with me to make use of their facilities. Parking is lovely & close to hotel. Whole hotel spotless & beds comfiest I’ve ever slept in while travelling. Breakfast, loads of choice & although buffet style all very fresh. Staff very friendly and nothing too much trouble. Super the bar served fresh food until late as I was later checking in on all nights. If I’m in the area I would gladly stay here again & happily recommend to other travellers 😊
Nice service, there is a lot of facilities but I'm going to Blackpool for competition so I have no time to enjoy it. It is quite suitable for family trip. And the tram stop just the walking distance from the hotel it is convenient.
We had two rooms booked. 1 room was with elederly parents! The room given was a fair walk and was quite far from the reception area with no assistance only verbal directions. It would've been nice to have had some assistance from staff.
When we got to the room the sink plughole was blocked so I rang reception to get it fixed, didn't happen! Questioned reception duty staff and he lied and he said he had it fixed by maintenance when no one even came to look at it! This isn't the service we expected from ‘Mercure’ standard.
Leaning over the bath to brush our teeth and everytime we needed to wash our hands after using the toilet we had to use the bathtub.
Not sure I read anywhere but to use the swimming facilities the adults have to pay £10 fee. Other than that the hotel is near local shops/motorway as well.
This was my second stay at the hotel, and once again it did not disappoint. I first stayed here last August with my family, and this time I returned with my husband for a peaceful getaway. The calm, relaxing atmosphere made our stay truly enjoyable. A lovely place to unwind, and we would happily come back again.
We were travelling to Blackpool for a dance competition at Blackpool tower. The location of this hotel was perfect, we had a lovely sea view room as it was right on the sea front. I arrived separately from my friends by train, I walked from the train station to the hotel and it was very easy to find and took me about 15 mins. The staff were very helpful and I wasn’t checked in very quickly. While waiting on my friends I went to check out the hotel. I used the pool and steam rooms and then used the gym. There was a charge of £2.00 for these facilities which I was happy to pay. I know other people on various reviews I have read had complained about these charges. Especially if there was a few of them travelling as a family. The hotel looks very nice in all the public areas and was very clean. As I have already said it’s in a very good location and I would definitely return to this hotel next time I visit Blackpool as it is also very good value for money
The hotel and entrance are great, no complaints there. I’ve been a regular at another hotel within 5 miles of here, where the facilities are immaculate and the rooms are always meticulously clean. So I had high expectations.
On walking into my room (250), it was freezing. I immediately turned on the electric radiator, but was woken up at 2am by the thermostat flicking on and off repeatedly. The digital screen kept lighting up and going off it felt like there was a rave in my room. Highly annoying and not conducive to a good night’s sleep.
Before bed, I went for a shower and splashed foamy suds around as you do. After finishing, I was washing down the inside of the shower cubicle and noticed what I thought were leftover soap suds near the door handle. I went to wipe them off and I can tell you now, they were not soap suds.
Absolutely disgusting. The previous occupant clearly lacked basic hygiene, and although it shouldn’t be expected, the cleaners really need to have a keener eye for detail. This sort of thing should never be missed.
Photos attached for reference.
First time using Holiday Inn
Good things are
Spacious room with great standard
Comfortable and clean bed & pillows , and towels ( a big and a small for one person each )
Has kettle and tea/ coffee with treats ( biscuits)
Has a hair dryer and an iron with an iron board inside the wardrobe.
It has a round table and a sofa chair on top of a worktop table and chair .
It has a small gym , a swimming pool and jacuzzi .
Can include breakfast and dinner ( has restaurant) and can order to the room ( room service)
I only brought bed and breakfast and breakfast is great choices and plenty. Even for gluten free options!
Bad things
Hotel lift has broken and put me on 3rd floor but I can request the staff to give me on the ground floor ( said last room / no other choice) twin room . It is better to write the request that in the event of lifts are not working to give ground floor or lower floor.
Kettle has no sieve ( may be broken before me. )
The sofa chair has a stain before me .
Overall very good service and great room and has good facilities.