RRobert BassakGood location. Helpful and pleasant staff. Efficient and prompt registration. Comfortable and quiet location. Convenient to popular restaurants. Thank you.
匿匿名ユーザーClean room. Breakfast could have been better than processed food. I got charged 5 USD per night from booking through trip.com. The staff told me that it is the fee that they usually charge the guest who book their place through 3th parties. With that, they should inform beforehand. Charging without prior notice is unacceptable.
ゲゲストVery nice hotel in a convenient location. Easy access to the mall and several dining establishments. The room was spotless and nice; however, the dining space during morning breakfast could have used some attention. It was a very busy weekend and I believe the hotel was at capacity, but we didn't see any employees wiping down tables. There were a lot of dead gnats near the garbage can that needed wiped. The front desk staff was friendly and check-in went well. This hotel has the potential to be 5 stars across the board if there were a few more staff members keeping the dining areas clean.
AAlice KuoFangMost things were excellent except water putties around various locations such as the floor of elevator and around the soda in the first floor. I think they were from kids went to swim and when they got out , they did no t dry out outside the pool. They were just dripping waters all over the place. That was a hazard for other customers. I made the staff aware of it. You should have a rule regarding swimming rule. They should have dried out before out of the pool area. In addition kids were running n the hallway and made very noisy. You should separate family with kids from family without kids.
EEVANSWe were warmly greeted on our arrival by by a young lady named OMI. When she learned of my Elite Bonvoy status we were all given a complementary bottle of water. Our rooms were clean and odor free. Before settling down for the night, one of our young grandsons had an issue which ultimately meant they had to change rooms. OMI was great, first supplying clean bedding, but when there were no clean mattress pads, she started a load in the laundry. Realizing that we needed to get the kids to bed quicker OMI offered to move them to an empty room. OMI deserves a 150% for her effort.