ゲゲストThe hotel is extremely luxurious and designed beautifully. But the service is TERRİBLE. No one speaks english… there is no food available for room service. İ wanted to drink a beer and they told me to go to the supermarket.
İ wanted to order room service after 20.30 they told me no english and hung up on my face. After 10 mins 2 people came to my room telling me they dont have room service, after 20.30 even though the menu said 24 hours.
The next day i tried to order at 16.00 and they told me it starts at 18.30…
the design and the quality of the hotel is maybe the best ive seen in my life but the service is 0/10 … no cola to drink no food to eat .. i would not reccomend if you want to spend a lot of time in it.
ゲゲストFirst, the good points
- Room & Location:
The room and location are totally worth it. If you're a foreigner like me, it might be a little hard to get there. But once you arrive and see the view and the room, it's absolutely worth it.
-Service: The male staff at the restaurant is very polite, quick, polite warm and thoughtful.
· The driver and the auntie at the restaurant are very warm and friendly.
Now, what needs improvement
The front desk female staff came across as unprofessional.
I booked a 45-minute singing bowl session starting at 12:15, and then booked a photographer for 13:00. But at 12:48, the front desk lady called me and even called the singing bowl teacher — while my session was still going on.
I think this is basic knowledge for front desk staff: a singing bowl session requires a calm, quiet environment, and my session hadn't even ended yet — it wasn't time for the photographer.
After my session ended and I could finally check my phone, But when I got to the front desk, The photographer already left because he was in a hurry.
But he arrived at 12:45 — and then said he was in a hurry?
The front desk staff's poor coordination not only ruined my need for a peaceful healing session, but also made the hotel's ”photographer service” gift completely useless.
At first I thought I would come back to stay here again. But after this experience of inefficient coordination, I'll really have to reconsider whether I want to stay here next time.