This is a world-class hotel, exceptionally well-maintained and kept in excellent condition. The staff are extremely friendly and helpful, providing outstanding service. The housekeeping is among the best I’ve experienced in Spain. Public transportation is conveniently available nearby. Overall, it’s an excellent hotel and highly recommended.
A experiência foi boa ,o atendimento de chegada foi excelente.O quanto estava em perfeitas condições de limpeza e muito bem apresentado.
O ar condicionado não fazia frio suficiente,ao qual foi reclamado e ficou quase igual (passei calor ).
O estacionamento é excelente.
As piscinas exteriores e SPA são excelentes.
Ha un potenziale enorme data la posizione direttamente sul mare e all’ingresso della strada nazionale AP 7, purtroppo è una struttura molto datata. Mobilio di circa 25 anni fa anche se in buono stato, non offre nessun set di cortesia , camera e bagno se pur spaziosi sono spogli , minimo essenziale. Personale cortese, camere pulite, colazione basica con prodotti di bassa qualità. Buon rapporto prezzo qualità per il periodo dell’anno .
ゲゲストApt RSEG. DO NOT ACCEPT ON CHECK IN. We had a young toddler with us. Our apartment was in a separate building across a road up a hill. This was not conducive to using the pool facilities. Given we had to go down the road anyway, we ended up going to the beach and paying to use so loungers. To access the pool from our building, you had to cross the road and carry the buggy down steps. It was not accessible. Our only outside space felt like a cage.
We had to sign an antisocial behaviour policy at check in. This gave false reassurance. We had a full blown party in the apartment above us. I complained to reception. No action was taken. There were no staff in our building to notice. I had to complain again the second night.
We had ants in our apartment. The response was to give us a can of insect spray.
The bathroom door was warped and would not close.
The bathroom shower leaked all over the apartment including the bedroom.. They came up and told us it was fine. No cleaning offered. It happened again the next morning. The bathroom door clearly showed damage so we were not the only ones to experience flooding. I again complained and they cleared the blockage. I had to ask again that they wash the floors given we had a toddler crawling on the filthy floors. The bedding was even wet from dragging in the flood.
Overall very disappointed.
The only redeeming aspect was one member of the front desk staff that was attentive and responsive when we spoke with him.
TTongWe spent four unforgettable days and three nights at the Seda Club Hotel in Granada. From the moment we arrived, the service was impeccable, with Ms. Martha providing a warm and welcoming reception that instantly made us feel at home.
The personalized check-in process with Martha was exceptional, complete with a welcome drink and detailed information about the hotel's offerings and local attractions. Her kindness, patience, and respectful demeanor left a lasting impression.
The breakfast crew, particularly Rafael, were outstanding. Despite attending to multiple tables, Rafael provided swift and efficient service. We also appreciated his exceptional service during dinner on one of the evenings.
Special mentions go to Pablo, who provided excellent service on our departure day, and Imma, who made our checkout process smooth and warm. The concierge team, who assisted us with our bags and escorted us to the taxi, were also noteworthy.
The staff at Seda Club Hotel truly made our stay special. Our beautifully decorated hotel room showcased evident thought and attention to detail in its design. Every corner of the room featured fine touches and small details that added to its charm.
One minor suggestion for improvement: the coffee and kettle cabinet was slightly cramped, and we were concerned that the steam from boiling water might affect the glass shelves and surrounding food.
Overall, our stay at the Seda Club Hotel was truly memorable, and we highly recommend it to anyone seeking exceptional service and accommodations in Granada.
匿匿名ユーザーI’m usually staying at Ritual hotel when in Torremolinos and always had a great experience… No this time when I didn’t see staff members at the reception being more flexible in order to satisfy customers request and experience.
When I made the reservation, specifying a strong preference for a room not located to the ground floor, upon arrival and check-in I was informed but the front desk that my assigned room was on the ground floor, directly contradicting the preference I had clearly stated in the booking notes.
I immediately raised the issue to the hotel staff reminding them of my prior request and I was told that the hotel was fully booked and not other rooms were available.
I strongly believe that my request could have been accommodated if they would have taken in consideration my enquiry during the room assessment … the clearly didn’t have mindset of customer centricity which was very disappointing.
LLAGA nível de funcionários, achei muito fraco. Tempo no check-in demorou imenso. Falta de simpatia nos funcionários do balcão de recepção. E o mesmo se aplica aos funcionários da sala do pequeno almoço. Pouco amigáveis e com aparente falta de vontade/brio/interesse em fazer um trabalho com simpatia e atenção ao hóspede.
Uma última questão que não entendo, é que os hóspedes do hotel não tenham direito (sem ter que pagar) à área reservada/exclusiva.
Estranho, sobretudo por se tratar de um resort, onde normalmente os hóspedes têm full Access a todas as áreas.
MMT familySadly only one night ,we will be back next yr for longer.
Brought many happy memories when our son was toddler walk around the park feeding the chicken and ducks ,and stayed in la Quinta. Staff were excellent as normal.
XXinnanWent for a holiday and happy with the stay. The hotel is located in a nice area, with clean room and facilities. Plenty of space to relax during the day,
Local area is convenient, with Carrefour in walking distance and a lot of restaurants. Though the restaurants near the beach are overrated and I would not recommend. Food in the hotel was good, with great value and flexibility. I could just turn up for a dinner and pay at the entrance without any prior booking or notice. I liked it.
Parking was very easy - just navigate to the hotel and you will see the entrance at the front door of the hotel. There is no way you would miss it. It cost 10 EUR a day.
However, do prepare for the mosquitos as there are plenty. I had to buy repellent and sprays in Carrefour to deal with the issue. And we had to shut the balcony during the dawn and night and decided not to use the balcony. The hotel should provide the basic facility for the mosquitos repellent, such as an electric repellent heater.