An excellent hotel in Cambridge. Easy short walk to the city, lovely room which was very clean. Great Air Con, coffee and tea facilities in the room.
Breakfast was excellent.
On the second day, I went to the reception and explained the situation regarding how his colleague had handled my booking. The receptionist was understanding and informed me that I could simply move from one room to another without having to check out and wait to be checked into a new room. This made the process much smoother and highlighted that the inconvenience I experienced the previous day could have been avoided with clearer communication.