「Excellent service from check in and throughout the whole stay . The gym staff were very knowledgeable and polite and answered all of my queries throughly.
The room was spotless with a comfortable bed and powerful shower .
Breakfast was cooked to perfection with a vast choice for all appetites and dietary requirements
We always book here when we visit family in UK and Id’thoroughly recommend this hotel as also a short drive to Norwich city centre」
The room was good and the large bed welcomed as my wife and I like to spread out at night so a big bed is essential. Facilities were good and standard of hotel was good for what we paid. The only negative were certain parts of the breakfast so 1. Orange juice tastes like it is watered down. 2. The bacon was over cooked and hard 3. Scrambled egg was very dry. 4. The fresh fruit was limited to tinned grapefruit and prunes so very 1970’s.
We wee offered a twin room although we requested a double, but the receptionist was very helpful and, with housekeeping, converted it into a double forthwith. The location was good and quiet, and the breakfast selection was reasonable, but very well cooked and one of the better English breakfasts we have had in the country. We assumed that the swimming pool usage was not part of the deal, and regretted not using it when we found out that there was no additonal fee for it. All in all, a very pleasant stay.
Receptionist was rude and unhelpful, maybe caught her on a bad day but as she was rude unhelpful and unwelcoming over our 3 day stay, we felt she let the whole hotel down. The rest of the staff were amazing! Helpful, cheerful, happy to go above and beyond, nothing was too much trouble. Very comfortable room. Had it not been for the lady on the front desk, I would have given a 5 star rating, but she really needs some retraining.
The rest of the staff, keep up the great work!
Whilst the room was beautiful and clean, the service let the place down. Waited fir 15 minutes to book in, found out about a hotel carpark fee when we arrived. Breakfast was slow and gad to call someone over to get a coffee refill.
Builing and room were lovely