このホテルはまだ新しいので、すべてがきちんと整っていて清潔感があり、素晴らしいです。部屋は広々としていて、特にベッドが気に入りました。テレビにはGoogle TVが既に搭載されており、ケーブルチャンネルも充実しています。全室高層階なので、スラバヤの高層ビル群の眺めは本当に素晴らしいです。朝食は食べておらず、ルームサービスのメニューも部屋になかったので、食事については何も言えません。唯一の欠点は、近くにミニマーケットがないことです。Praxisビルは現在、レストランが2軒とコーヒーショップが1軒あるだけで、かなり閑散としています。全体的に見て、このホテルは5つ星ホテルのWhiz Luxe Spazio Surabayaよりもはるかに優れており、特に最初の宿泊客の一人として滞在できたことは本当に楽しかったです。
匿匿名ユーザーWe had a really enjoyable stay at Shanaya Resort Malang and would definitely consider staying here again if we return to Malang. The resort is clean, peaceful, and well maintained, making it a very comfortable place for a short getaway. The price is also affordable compared to many other resorts, which makes it great value for money. We love the scenery and vibe too.
The staff were very friendly and welcoming throughout our stay, and breakfast each morning was tasty with a good variety. It’s clear that the team puts in effort to make guests feel comfortable.
There were a couple of things that could be improved. At one point, staff entered our room without permission to take back their iron, which we found a little intrusive. Also, on our checkout day, the shuttle service was very late. However, what impressed us was the way the management handled it. The manager personally came out to apologise and even surprised us with a cake. That thoughtful gesture really showed their sincerity and commitment to good hospitality. Given that it was just after a long weekend holiday, we could understand the delay.
Overall, Shanaya Resort Malang is a lovely, affordable, and comfortable place to stay with genuine staff and good service recovery. Highly recommended for families!
SsoutheastjavaneseWe arrived as early as 11AM and thankfully given early check in. Any hotel that did this is 5 stars in my book!
Room and bathroom were clean. Drinkable water can be obtained from dispenser in the hallway. Breakfast was nice! Great selection of food, snacks, pastries, cereals, etc.
Hotel location is in the heart of the city. Probably the only minus point was, as a property the hotel is not the most spacious, so less parking area available. Bunch of cars tend to queue in the morning picking up the outgoing guests.