First of all, the moment I stepped into the hotel, I really loved it because it smelled so nice. I’m quite sensitive to smells when I travel, especially carpets or enclosed spaces, so this was a big plus for me.
Secondly, when I went up to my room, I noticed apples placed near the lift area, which felt very welcoming and thoughtful for guests.
Overall, I truly enjoyed my stay at this hotel.
My 27th married anniversary Ipoh staycation. Booking a night after holiday from Pahang. Ipoh Bali Hotel is amazing experience for me. I hardly sleep at hotel bed but in this Ipoh Bali I have no doubt to sleep and I have try my bathtub spa and massage before check out. The room can’t find any dirty spot. Very clean and cooling without on air cond too. Very recommended for honeymoon or married anniversary stay. Try to avoid bring kids🔞. Cause you will spoil the calm environment 💝 the hotel only have 12room from villa convert to hotel. So you need to book early for nice room with koi fish pond. I only stay a night at Ipoh so we didn’t go much place cause raining day. We only go Tasik Cermin and buying some souvenirs at Panglima Lane. We decided to stay at hotel for truly enjoy the facility. Very nice hotel definitely will come back again.
Location ideal for walks to the lake gardens & cafes / hawker centres nearby.
Unit floor was dusty. Some water spots & signs of water leak from the bedrooms - mouldy in those areas. Air conditioning in one room was not cold.
All safe boxes were not working. Balcony door could not lock properly. No water boiler in the room. Some parts of the stairs had a lot of bird droppings.
JJacqueline Wong Ka YingEveryone was very friendly and exceptional hospitality by the team. Will definitely recommend to our white people guests as we're also in the tourism industry in Penang.
Except for the dining Sidai restaurant service staff, bad attitude and even giving faces when chef kitchen asked them to prepare things missing. My husband is a hotel chef for 10 years so he knows how to operate a 5 star hotel. Didn't keep baby chair clean too, full of dirt (serious not like some dirt). Should be in SOP to wipe everyday, but luckily service crew help me wipe upon asking. Spot another couple brought baby too and they wipe themselves while GM kutuk them then they still watching customer wipe themselves without go in front and said I help to wipe, so hilarious 😆You're charging a lot for this resort, so I expect at least 4 star service.
Room cleanliness can be improved, especially bathroom. Dirt marks between tiles can be easily fixed by just putting tile grout then problem fixed. Room photo is different from the one listed on Agoda and Trip.com so there's a expectation vs reality scenario but I am okay with a smaller room, just that maybe others won't be happy.
ゲゲストFirst of all, the moment I stepped into the hotel, I really loved it because it smelled so nice. I’m quite sensitive to smells when I travel, especially carpets or enclosed spaces, so this was a big plus for me.
Secondly, when I went up to my room, I noticed apples placed near the lift area, which felt very welcoming and thoughtful for guests.
Overall, I truly enjoyed my stay at this hotel.
ゲゲストHad a good stay at Grand Court Hotel. The location is quiet with easy access to many tourist spots and local food. While the hotel is a bit dated and could use some upgrading, the overall experience was great!