All in all the stay is good, except mobility. If you are a commuter there is no public transport in the area. The property should consider partnerships with taxis and other public transport for their guests who don't have vehicles. Or might as well add on's services as a hotel shuttle.
Ponter Fino hotel is my favorite hotel for staycation. However, during my stay on Jan 1, 2026, they checked me in so late. Later than 430pm. The reason was there were still guests in the suite room assigned to for late checkout which I think was unreasonable. They coudn't even find alternative room for me. Worst case, they promised to deliver my luggages (although they said attendants were busy which I understand) However, it took unresonably long enough knowing there are attendant / staff who seemed to be free and just volunteered to deliver them only when they saw me carrying the trolley. So I refused to let them carry my stuff and pushed them all by myself from the lobby to my room located at 2nd floor so still need to carry all of them upstairs (back and forth). They offered late yes but out of ego, disappointment, and dissatisfaction, I told them don't help me and I'll do ot myself.
We always had a great time staying at this hotel, but the location is far from downtown. I hope next year they will fix the hot water in the shower and provide mosquito repellent in the room. I also hope the construction by the pool will be completed next year, and that there are no windows in the new building they are constructing, as it would be intrusive if someone could watch you swimming in a swimsuit. Overall, it was a good stay. The staff at Queen Margarete are nice.
Pico restaurant the service was just horrible. They served spoiled coleslaw,
we waited too long for everything, starting from ordering til getting our bill. We ended up leaving the restaurant without paying. They are understaffed and the waiters we're not properly trained. Scrambled eggs in the buffet smells like wet rug. If you order medium rare tenderloin they will give you well done. We tried to complain but the manager was just hard to talk to and they were not sincere to fix the problem or even make up for their mistakes.
The place was nice and good for family or barkada staycation. Staff are very friendly and approachable. Amenities are cool, they have play area for kids, teenagers, and adults. They also have warm pool!!
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AAc1995Pico restaurant the service was just horrible. They served spoiled coleslaw,
we waited too long for everything, starting from ordering til getting our bill. We ended up leaving the restaurant without paying. They are understaffed and the waiters we're not properly trained. Scrambled eggs in the buffet smells like wet rug. If you order medium rare tenderloin they will give you well done. We tried to complain but the manager was just hard to talk to and they were not sincere to fix the problem or even make up for their mistakes.
DDonato JrWe always had a great time staying at this hotel, but the location is far from downtown. I hope next year they will fix the hot water in the shower and provide mosquito repellent in the room. I also hope the construction by the pool will be completed next year, and that there are no windows in the new building they are constructing, as it would be intrusive if someone could watch you swimming in a swimsuit. Overall, it was a good stay. The staff at Queen Margarete are nice.
YyukimeowsThe view is so nice, overlooking the taal lake. The breakfast is good too and staff are very accommodating.
It's not your regular luxury hotels. But the vibe is definitely good. Rooms are clean and smells good.Parking ia covered. If you'll be in a motorcycle like is, I hope you hvae a skilled driver, the way here is a hill downslope and is a bit challenging to navigate if not an experienced driver. All in all a 10/10 experience. 🥰
Wwanderer carineAll in all the stay is good, except mobility. If you are a commuter there is no public transport in the area. The property should consider partnerships with taxis and other public transport for their guests who don't have vehicles. Or might as well add on's services as a hotel shuttle.