The attitude of the manager at the front desk was bad compared with all other Hyatt we stayed. The room we booked included the breakfast, but manager denied it even after we showed him the booking records, what is more, he almost got away with double charging the room… fortunately, I was able to check the credit card records before leaving the hotel and caught the charge before leaving…. I felt very sorry for this Hyatt hotel, it is beautiful, full of history, in a right downtown location, but I noticed the occupancy is not a very good, the lobby and hallway are very empty, maybe there’s something to do with this Manager…. with his attitude, I could not be the only customer who left the hotel with such unbelievable impression…..
The hotel location is off the highway, there are quite a few restaurants for personal or business gatherings, the room is spacious, with the sofa and desk for working, microwave, small fridge; especially the bathroom is big with a roomy shower room, the only thing was the A/C, once the heat was on, there’s a big noise. The Continental breakfast was also included in the room rate, That’s another plus.
need to do some remodeling of the ceilings in the common areas. should mention theres a pool
in listing i almost didnt book without a pool. map would be an awesome thing too
The room was comfortable and clean. Mattress was just the right firmness. What was excellent was the service we received at the front desk; friendly , helpful and accomodating. We will stay there again.