南アフリカ北西州で、スパのあるホテル

The rooms were a lot smaller than expected, the pictures exaggerate the size. There were lots of things to do for families which was a positive. However, there were so many bugs and insects in the restaurant, it made it an extremely uncomfortable place to sit. They even had to turn off the lights to try and get the situation under control. We got there at 7.30pm and the place was trashed. The tables were very sticky and it was in desperate need of a deep clean. We regretfully ate there because there were no other options. We all got terribly sick on the first night because of the food, deeply disappointing.

房間整潔衛生，寬敞。還有75cl 免費紅酒。 早餐豐富，早上有生蠔吃。 服務超5*。每個工作人員都十分專業，從你走進酒店一刻起，都會感受到他們的服務的細緻。半夜不適，可以打電話到接待，會有緊急隊到房間，clinic 要早上7點才有，住客是不用收費。 園區內幾間酒店/casino/welcome centre (shopping mall)是可以行走過去，也可以坐他們的shuttle bus. 不想在酒店吃飯，可以到 welcome centre 吃。如要訂活動可以找他們待定，有會講普通話的員工啊。 再次感謝工作人員的照顧。

The hotel staff were very friendly, the place is quiet and not too busy. I enjoyed the swimming pool, but it can do with a little bit of cleaning by removing insects and leaves that keep floating around. I enjoyed my stay and willing to go back ❤️

間違いなく家族と過ごすのに最適な方法。素晴らしい景色、楽しいアクティビティ、静かなバー。

A very nice location with few issues to sort out..the service is really bad...Our complaints were not entertained one bit..only one shower head was working...we had to take turns to shower....the kitchen windows did not have blinds or curtain and one could see it was taken out few days ago...we were not given the arm bands to access the water park only when we returned to reception the lady told us she forgot...the food at the restaurant takes more than an hour to make...no apology or anything was offered after a long wait both at dinner and breakfast....had to go to reception to borrow the iron after numerous calls without success..the unit does not have numbers which took us a lot of time locating our room...overall service is a nightmare in such a nice resort... The water park is the best ever...we enjoyed the slides and the warm pool...besides the service I would definitely go back...

良好な環境、wifi信号を改善する必要があります

Unfortunately staff was not helpful, porters just steer at us , i was traveling with elder people and they did not help us with the luggage, refused to walk 5 car to get the luggage I informed the front desk and still they did nothing, overall activities were good and well organized , safari and balloon. Unforgettable experience, breakfast buffet was average to the price paid , beautiful location and very convenient. Hopefully management train staff in hospitality to a better standard .