匿匿名ユーザーDisappointing stay at this hotel.
1. Thermostat not working within the room were the ambient temperature I guess was around 25 degrees.
As front desk to resolve and was advised that none of the thermostats within the hotel worked as it was centrally heated. Advise was to open the window...obviously the front desk rep would not have slept in this room with the window open to the traffic noise.
2. Paid room tax by cash upon arrival and requested receipt for expenses and was advised i would receive this at checkout. So at checkout I was then advised the hotel had emailed the receipt to me and as you can guess I never received.
Front desk then advised it was being resent and likewise never received.
To the manager...I will ensure a return visit to your hotel in the coming weeks and expect you to refund my 4.50 Euros!
BBe-Live TodayThe hotel is a Marriott brand so they have strong attention to customers. Unfortunately I had some issues with the cleanness of the towel and water pressure in the shower and I reported it immediately. I received the full support from management. In particular, Taj from reception went above and beyond to help and make my stay enjoyable, Thank you so much Taj: those subtleties turn what could have remained a bad experience into an enjoyable memory.
A big thank you to all the staff!
A special thanks goes also to Laura, a young smiling girl in the breakfast service. She prepared delicious omelettes every morning with great care and love :) Thank you so much and wish you all the very best!
HHoubareniMy stay was exemplary, characterized by a prime location and outstanding facilities. The room’s cleanliness was maintained to the highest standards, and the culinary offerings were truly world-class. Above all, the staff’s professional service ensured a seamless experience from check-in to departure.
ゲゲストEverything was perfect except that we had check-in at another hotel which is about 5 mins drive from where we booked. It would be nice to give us an information beforehand not surprise us by a little note on the property and told us to follow the location. There was no parking spot at all at the hotel we had to check-in. Good thing that I wasn't a solo traveller. I can't imagine how I could check-in since the check-in location is far from walking distance and there wasn't a spot to park at the check-in location.
ゲゲストEs war alles sauber und top ausgestattet, hat uns sehr gut gefallen. Gab sogar Badesatz, Duftkerze, 2 Willkommenspralinen, einen kleinen Sublementspray und Makeup Handtücher, alles Inkludiert. Die Dusche mit den Lichteinstellungen war ein kleines Highlight. 😄
Sämtliches Personal ist auf Fragen und Wünsche umgehend, freundlich und kompetent eingegangen. 👍 2 kleine Mängel wurden ebenfalls sofort aufgeschrieben um sie umgehend reparieren zu lassen.
Das Frühstück war reichhaltig, zusätzliche Speisen konnten bestellt werde, wie z.B. Avocado Toast, Eierspeise, weiches Ei,... (ohne Zuzahlung). War etwas aufgebraucht, wurde es auf Anfrage aufgefüllt. Draußen sitzen, unter der Markise war bei den sommertemperaturen sehr angenehm.
Die Lage ist auch super, direkt im Ort, aber kaum Straßenlärm. Man ist in ein paar Minuten direkt am Mondsee.
Eigene Garage ist verfügbar und top designed, jedoch könnten die Parkplätze ein wenig breiter und länger sein.
Preis/Leistung war für uns ok, über Trip haben wir anscheinend sogar wirklich etwas gespart.
Jedoch die ausstehende Kurtaxe hätte man noch vorab irgendwo mitteilen können, die beim check-out bezahlt werden muss.
Alles in Allem top Hotel für einen entspannten Urlaub. 😎