Wonderful stay during the holidays! The room was high end with everything remote controlled, hand crafted cultural art as decors, and many local fruits and drinks as welcome gifts. We are basically staying in a museum itself, and they do sell tickets to visitors who do not stay here. My wife and I really enjoyed their hospitality. They pick you up from the train station/airport with a luxurious mini van, and offer you free breakfast/afternoon tea. All the staff members are very friendly and welcoming, they check your trip details with you beforehand to make everything smooth. 艾克 and 小孜 were assigned to us and they made our stay a great joy!
The hotel service was amazing. The staff at the front desk went above and beyond to cater to my needs, and the room service ladies were always polite and punctual. The room itself was in good condition, with all necessary amenities. Free water and tea were provided regularly. The shower had hot water, which was nice. Location was also good, with a short taxi ride taking me anywhere in the city. Overall, the value for price is great!
ZzedtalibOne reason for choosing Wanda Moments was to see the views of the mountains from the rooftop but it was so so. The mountain view from the room window is awesome.
Another reason is for the Oxygen supply in the room but it was so confusing. We couldn’t understand what the staff is saying. We don’t understand why only one guest get the oxygen supply. The young guys at the reception were not helpful and were hesitant to go up to the room to assist us. Our stay was all in all hectic, going up and down to get assistance.
For tourists from out of China, be warned that the food serving is huge. Rice came in a huge portion, soup in a huge bowl. It was sad to see them go to waste. Perhaps the hotel can tailor the menu down to smaller portions.
FFourdannaAmazing hotel. Wonderful service, Extremely good value for money! Aliya was extremely helpful! I was looking for a touristic place to visit as I only had an hour to spare. She helped me order the Didi and helped me set the locations to come back the hotel on my phone. The rooms are clean with beautiful views, all amenities are available with a pillow menu! The restaurant serves extremely fresh fish(as they have a live fish tank) & delicious dishes. A must in Altay !