イギリスパース・アンド・キンロスで、バーのあるホテル

I am extremely disappointed with our recent stay at the Atholl Palace Hotel. We had booked and paid for a valley view room with a king-size bed for a special two-night stay. Our first room (215) was exactly what we had expected, until the toilet stopped flushing on the second evening, making the bathroom unusable. After reporting the fault, we were told to pack all of our belongings and come to reception to be allocated another room. By this point it was late in the evening and we were ready for bed. We were then moved to a noticeably inferior room, with no valley view, a smaller bed, no bath and overall nowhere near the standard of the room we had paid for. To make matters worse, the toilet in the replacement room also appeared to have drainage problems, gurgling and filling to the rim when flushed. I then returned to reception, only to find it unattended, eventually locating the night porter who did his best to help despite clearly being left to deal with a difficult situation. He eventually got us relocated in a suitable room but the evening was ruined by then.  The most disappointing part has been the complete lack of customer service afterwards. My wife emailed both the hotel and the manager directly to raise our concerns and give them the opportunity to resolve the matter privately. Despite this, we have received no acknowledgement or response whatsoever. Maintenance issues can happen in any hotel. What matters is how they are handled. Unfortunately, being moved to a lower-grade room, having further maintenance issues, and then being completely ignored afterwards has left us feeling that customer satisfaction simply isn’t a priority. We expected much better from a hotel with Atholl Palace’s reputation and cannot recommend it based on our experience. “We would still welcome the opportunity for the hotel to contact us and resolve this matter.”

この会場は本当に隠された宝石です。シェフとキッチン(特にミシュランスターレベルの朝食のハドックとポーチドエッグ)スパとスイミングプールは、ハイジーンの良い水準に保たれています。しかし、サービスには深刻な問題があります。これは、ラウンジに座っているすべてのゲストがレストランのホストに与えられている悲しみを目撃するために、バーの後ろのスタッフから明らかです(具体的には5月4日土曜日)。バーの後ろの 2 人の個体のそばの他の待っているスタッフは、態度が悪く、助けにならないことで人生を苦しめていました。バーのスタッフの不備。プロビデンスホテルのオーナー、ニール·ヒューズ、ブランタイア·キャピタル、フェアトリー·オルタナティブ·不動産は、バーのスタッフに不必要な引きずり込まれている他のスタッフの努力に対して不公平であるため、この事実を認識する時が来ました。しかし、この観点は、EUの加盟国がEUの加盟国の利益を尊重するかどうかを判断する上で重要な役割を果たしています。EUの加盟国はEUの加盟国の利益を尊重するかどうかを判断する上で重要な役割を果たしています。EUの加盟国はEUの加盟国の利益を尊重するかどうかを判断する上で重要な役割を果たしています。

Kenmore is a beautiful location and the area is a stunning area of natural beauty in Scotland. That said, having stayed at this resort before, I was disappointed with the cleanliness and maintenance of not only the lodges but the leisure centre. The lodge itself had peeling wall paper and chips around light switches and old frying pans, all things which are easily maintained and/or changed. The pool area is lovely but pool was cold and one of only two showers were out of order due to a cracked base in the ladies. This was a relatively cheap break but despite this I do feel the Kenmore club is looking a little shabby and in much need of an overhaul or at least some renovation to keep up with the neighbouring hotels and lodges which are more modern and well kept

The corridor was like a maze in this hotel but the room was beautiful. Parking however wasn’t very ideal if you don’t reach there early. We reached in the evening and there was no more lot. We asked the staff if there’s anywhere else to park but there isn’t, only public parking a distance away which you need to pay for it after a certain hours (believe it’s free overnight but got to start paying from 8am or something) so you can’t sleep in if you have to park your car elsewhere

On arrival we had a warm welcome with complimentary drinks and shown to our gorgeous room. The staff couldn't have been more helpful and friendly. The added extras and attention to detail were exquisite and in my book should be a 5 star hotel. Everything from the food and drink to the surroundings was absolutely beautiful. Also don't worry about taking wellies as they can be provided along with dry robes. Would definitely recommend to anyone thinking of staying here and will be back.

Unglaublich freundlich. Sehr gutes Frühstück. Öffentlicher Parkplatz keine 3 Min Fußweg entfernt. Über Nacht auch kostenfrei. Das Hotel ist etwas in die Jahre gekommen und hat dadurch auch einen gewissen Charme. Leider etwas hellhörig, bei dem Preis aber auch ok.

Nice Staff, room was clean and bed very comfortable. Quiet. Unfortunately had to cut my trip short so didnt get a chance to explore all the amenities. However I will return and would definetly book this hotel again.

ダブルベッドは哀れなマットレスでした。この日、彼女は快適なベッドが基本です。 私たちのロッジのランプシェードが壊れていて、カーペットを交換する必要があります。 501号室のリビングルーム 強い悪犬型の匂いがします。リビングルームでリラックスできませんでした。それはラグまたはソファからでした。 これらのロッジは疲れており、更新する必要があります。バスルームは汚れています。寝室は暗く、照明が悪い。良くない!

Away for 2 nights. Room spacious. Bit dusty in some parts. Bedding clean. Bathroom excellent. Spacious. Breakfast was excellent. Loads to choose from.Varied cooked options. Excellent service. Bar cosy. Had dinner in the hotel one evening. Very good. Lovely hotel set in the Perthshire countryside but not too far from Perth city centre. Hotel traditionally furnished with Scottish themes. Tartan upholstery and furnishings. Local framed pictures throughout. Hotel had varied nationalities staying,proving popular with foreign tourists.

ホテルのサービスは良好で、レストランのオーナーは非常にフレンドリーで、サービスは非常に良く、静かで、価格の割引、レジャー旅行に適しており、周囲の環境は美しいです。次回また滞在します。レジャーを好きな友人はこのホテルを選択できます。