モロッコマラケシュ＝タンシフト＝アルハウズ地方で、バーのあるホテル

チェックイン当日、到着が遅く、静かな部屋が欲しいと言ったので、一番奥の角に送られました。ドアに入ると、カーテンがきつくなく、さらにひどい感じがしました。部屋の変更をお願いしました。幸い、部屋の変更はかなり速かったのですが、2階のベランダにブロックがあったため、階下の部屋が変更され、照明が全然良くありませんでした。朝食が10時に終わったので、私が食べた3つの食事は1日がありませんでした。昼食と夕食は似ていて、食べるものは何もありませんでした。焼き魚以外の魚は見当たりませんでした。写真は欺瞞的でした。遊べる場所はたくさんありますが、すべり台のある別のプールの水は冷たいので、展示しかできません。

Sorry for the long review, but I wanted to be as informative as possible and share the information I would have liked to know before booking. This was my 5th trip to Marrakesh and my first stay at Savoy Le Grand. I was quite nervous booking after reading some negative reviews, but overall I had a very pleasant experience. From the moment we stepped out of the taxi, we were warmly welcomed by Salah (concierge) and the Moroccan tea man in reception. From check-in to check-out (4 days later), all staff were friendly, welcoming, and helpful. Everyone we encountered spoke Arabic, French, and English, which made communication very easy. The foyer is beautiful, and the grounds are extremely well cared for—even more beautiful than expected. That said, there is ongoing construction and upgrades, which are not mentioned on the website. This is currently their quiet season, and the main construction is above the reception building, which is being extended upwards. Noise started daily around 9:15am, drilling around 9:38am, and finished around 6:30pm. Estimated completion is 1 May 2026. If you request a room near the second smaller pool, the noise is much less noticeable. The noise is louder and echoes more around the main pool due to the square layout. The hotel has four pools: two outdoor and two indoor. One indoor pool is heated and includes jacuzzi jets. There is also an additional indoor jacuzzi at the spa, charged at MAD 250 per person for one hour. There are three à la carte restaurants on site: Moroccan, International, and Italian. Directly outside the hotel are a supermarket, Paul, Chilli’s, and Papa John’s. Please note that outside food is not allowed inside the hotel. There is an ATM in reception and direct access to Menara Mall, which closes at 10pm. Special thanks to Nabil at reception, who did an excellent job checking us in. He listened carefully to my needs and arranged early check-in to a ground-floor room close to the restaurants, spa, and gym, with a garden and pool view. Soundproofing from the pool area was good, although hallway noise does travel. The grounds are beautiful, but the ground-floor rooms occasionally had a sewage smell, which I’ve also experienced at other Moroccan hotels. We did experience a few issues with our first room (heating not working, leaking fridge, slow-draining sink). Without us needing to complain, Soukayna from guest relations came first thing the next morning and immediately arranged for us to move to a beautiful suite. This level of customer service, care, and attentiveness is exactly what you expect from a 5-star hotel. In the evening there’s live entertainment music in the bar and outside a light & water fountain display. The suite was stunning—very spacious, with a separate living area, two balconies, lots of storage, mini fridge, large sofa, king-size bed, two TVs, kettle, coffee machine, safe, bathrobes and slippers. The bathroom had two sinks (standard rooms have one), plenty of toiletries (no washcloths), a large shower with both handheld and waterfall options, and excellent water pressure. There wasn’t much space to hang items, and there is a bidet hose beside the toilet. Thank you to the head cleaning lady for the final touches and maintaining a high standard of cleanliness. I’d like to thank all the staff for providing us with a wonderful stay. I love the Moroccan people—they are humble, kind, and always willing to help. Despite the construction, I achieved my goal of relaxation and a short break. This is now my new favourite hotel in Marrakesh, and I will definitely return and recommend it to friends and family

From the moment we arrived, we were made to feel like part of the family. A huge thank you to Aziz at reception and El Houssaine, who were both absolutely exceptional. Their kindness, warmth and genuine care made our stay so special. They didn’t just provide great service, they made us feel like we were staying with family, and that’s something we’ll never forget. We came to celebrate our anniversary, and without us even asking, they surprised us by setting up a beautifully romantic dinner table. It was such a thoughtful gesture and made our celebration incredibly special. It’s the little touches like this that create memories that last a lifetime. One evening, we got back from the Medina in the early hours after an adrenaline filled adventure exploring the bustling streets and markets. We mentioned that a nice cup of tea and some biscuits would be perfect to help us unwind, and by the time we arrived back, Aziz already had everything waiting for us with a smile. It was such a simple but incredibly thoughtful gesture that perfectly sums up the level of hospitality we experienced throughout our stay. A special thank you also goes to Yousara, for her warm greetings every single morning. The breakfasts were fresh, delicious and prepared with so much care. Starting each day with wonderful food made every morning something to look forward to. Thank you as well to another wonderful Aziz (who served us in the restaurant). Every day he looked after us so well, and when he realised our phone charger wasn’t working, he kindly lent us his own charger without us even having to ask again. That level of kindness and generosity says everything about the people who work here. And to the wonderful gentleman who welcomed us each morning at breakfast with a big smile and great energy, you made every breakfast feel special and set the tone for the day. We never forgot your warm welcome. Thank you for always making us feel so at home. The lunch and dinner deserves a special mention too. The chef is simply outstanding! Every meal was fresh, beautifully prepared and full of flavour. Honestly, the food here was far better than what we had at several of the rooftop restaurants in the Medina. We’re already missing every meal! The rooftop is something truly magical. Watching the sun set with the Atlas Mountains stretching out on one side, while the moon slowly rose above them as the sun disappeared on the opposite horizon, was breathtaking. No words, and certainly no photographs, can do that view justice. It’s something you simply have to experience for yourself. The hotel itself has everything you could want, stunning views, wonderfully comfortable beds, peaceful surroundings and an atmosphere that instantly helps you relax. It truly felt like a home away from home. To Aziz, El Houssaine and the entire team, thank you from the bottom of our hearts. You didn’t just make our anniversary special, you made our whole trip unforgettable. Your kindness, professionalism and genuine hospitality are what make this place so unique, and you are all a huge credit to the hotel. This wasn’t just a hotel stay, it was an experience we’ll treasure forever. We already miss everyone and can’t wait to return. In fact, we’re already looking at booking our next trip, and this time we’ll be bringing our friends and family so they can experience this incredible place and meet the amazing people who made our stay so memorable. See you again very soon! Harpreet & Kay

Great resort for active families who like their sports. Includes paddle ball, full size football pitchel, basketball, volleyball, table tennis and lots of aqua activities. Good gym & indoor pool. Heated outdoor pool as well as a number of other outdoor pools. Includes VR/ gaming and arcades. Variety of entertainment. Lovely aqua park and water ropes course included for over 150cm people. The lobby bar is brilliant for coffee and amazing bakery. Also great for watching football. Rooms are large, modern and well equipped. Food is varied. Nice choice of non - veg like king prawns, smoked salmon, chicken kebabs, turkey steaks but can get repetitive after a few days. All inclusive drinks are good. Free shuttle bus to Medina is useful. 30 minutes away. Negative points is mainly really poor customer service, bad communication and some rude staff! Not 5 star service or attitudes! This is a number of staff from reception porters, ,bar & restaurant staff

Convenient location, spacious room, friendly staff, nice environment, good breakfast, balcony with a view

とても見事なホテル、落ち着いた雰囲気で清潔、スタッフの皆さんの対応も最高です。庭でテント貸切でのディナーはこれまでにない特別な気分になる幸せなものでした。 これまでSri Panwa, PhuketやJumeirah, Maldivesが良かったですが、同等かそれ以上の良いホテルでした。

これは絶対に素晴らしいリアドです。私はそれを十分に賞賛することはできません。中庭は美しく、木や植物でいっぱいです。レストランはこのスペースを共有しており、木や植物の間で朝食、ランチ、ディナーを食べるのに素晴らしい体験です。 私たちはオリエンタルの部屋に泊まりましたが、それは信じられないほどです。プールの上にはバルコニーがあり、リラックスできる十分なスペースがあります。アートワークも、部屋だけでなく、リアドのいたるところに素晴らしいです。まるで美術館にいるようなものです。 天気が良くなかったので、十分に利用できなかったが、リラックスできるパティオもたくさんあります。 リアドの本当のスターはスタッフです。彼らは単に素晴らしいです。アフメドは私たちの世話をとてもよくしてくれました。私たちの送迎を整理し、マラケシュのツアーを組織し、レストランを予約しました。私たちが大丈夫かどうかを常に尋ねます。何をすべきか、どこに行くべきかについてのヒントや助けを常に用意していました。彼がそこにいなかったとき、ハリドも同じことをしました。ハリドもとてもフレンドリーで親切です。あなたが出かける直前にレセプションに彼らを連れて行くのは素晴らしかったです。結婚25周年を祝うために来たとき、アフメドは部屋を花びらで飾り、妻のためにバラの束を手配しました。彼はまた、レストランで私たちのために特別なベジタリアンディナーを手配しました ラティファが率いるハウスキーピングは素晴らしく、部屋はとてもきれいに掃除され、バラの花びらで繰り返し飾られました。 朝食は伝統的なモロッコ料理で、とても美味しいです。しかし、スターは私たちのウェイターであるオサマです。彼は毎日私たちの世話をし、私たちがすべてを試してみることを主張し、おいしい朝食をとったことを確認しました。彼はとても本物の人で、本当に楽しい時間を過ごしたいと思っています。ある夜、レストランで夕食をとったとき、彼は私たちがもうパン粉を食べられないことを確認しました.本当に親切で甘い人 私はリアドとスタッフを十分に賞賛することはできません。一番安い場所ではありませんが、妻と私にとっては、あらゆるペニーの価値がありました。私たちが持っている思い出は永遠に続くでしょう。 戻ります

私はこのホテルで快適な滞在をしました。場所は素晴らしく、簡単に移動してエリアを探索できました。部屋はとても清潔で手入れが行き届いていて、スタッフはフレンドリーで親切でした。しかし、朝食はもっと良かったかもしれません選択は限られており、もう少しバラエティーに富むことができました。全体的に、それは快適で楽しい滞在でした。

Trip.comを介して予約した後、最近ここに滞在しましたが、全体的に本当にリラックスしてユニークな経験でした。 場所: ヴィラはマラケシュの市内中心部から約 30 分なので、静かな田園地帯の側にあります。メディナの混沌から逃れたい場合は素晴らしいですが、移動するにはタクシーや手配された交通機関が必要になることを忘れないでください。 雰囲気とプロパティ: 場所は平和な隠れ家のように感じます。プールエリアは美しく、手入れが行き届いており、緑とヤシの木に囲まれています。リラックスできるラウンジャーや日陰のスポットがたくさんあり、涼しい一日に最適です。建築は素朴なモロッコの魅力を持ち、小さなヴィラスタイルの客室が居心地の良い雰囲気を醸し出しています。 客室&快適: 客室はシンプルですが快適です。超豪華ではありませんが、清潔で、プロパティの全体的な美学に合わせてうまく設計されています。典型的なホテルよりもプライベートヴィラに滞在しているような気分です。 サービス: スタッフはフレンドリーで親切でしたが、サービスは時少しのんびりと感じることができます(正直に場所の雰囲気に合っています)。 フード&施設: プールサイドの設定はリラックスするのに最適ですが、大きなホテルに比べて食事のオプションは限られている可能性があります。食事を計画したり、より多様な街に向かいましょう。 全体的な経験: 美しいプールと平和な環境を備えた穏やかで美的な休暇をお探しなら、これは確かな選択です。アクションに近い方が好きなら、少し離れすぎていると感じるかもしれません。 評価:⭐⭐⭐⭐☆(4/5) リラックスするのに最適ですが、場所は誰もが適していないかもしれません。

The check-in process was good for customer service, but my room experience was terrible. I booked a superior suite, but I ended up with a regular room. I was informed that the person who was supposed to be in the room decided to stay another day. When I checked online, I found that the room was still available for reservation. The next day, when I asked to switch to my reserved room, I was told that it was booked again and that I should check back in line. Surprisingly, the same room was still available for reservation. I feel like they were scamming people by booking a suite at a higher price and then giving them a cheaper room. The night crew member was very friendly and informed me that the manager was traveling. However, I don’t understand who is responsible for managing the website and ensuring that the correct room is posted when it’s available. I tried to contact them via phone and email, but nothing happened. I hope that Trip guide and the hotel will take responsibility for their actions and make sure that this doesn’t happen to other customers. I could have booked a different suite that had a similar aesthetic to what I was looking for, but I couldn’t even cancel the reservation. There should be a system in place for booking a specific room, and if the room is not available, the customer should receive an automatic refund. It’s their job to figure out when the room is available and what type of room it is. Additionally, the room had a bunch of knickknacks, and the table, wall, and bottom of the table were all chipped, cracked.