We stayed here 8 years ago, when the hotel was formerly named The Shyuen. AC Marriot really takes it to the next level, when contemporary and modern meets as one. I am going to rate it based on the category:
Room (5/5)
The room size is neat, not too big, not too small. Comfortable for our little family.
Hotel Lobby (4/5)
Feeling relaxed and contented. It's just a bit awkward when there are too many stairs to go up and down a lot. Maybe.
Facilities (3/5)
The pool was great. The gym was also good. Loved the site of the penthouse and pavilion with the decorating landscape of the garden wedding theme. Some of the facilities are also not yet open due to being under construction.
Parking (4/5)
It can be quite challenging, especially reaching the turning ramp to the basement level.
Hospitality (3/5)
There are pros and cons here. Praised to Ms. Jagjeet for attending us throughout the pre checkin process. I called her to confirm and request the two rooms to be side by side, and also got windows. She briefed us smoothly.
Only that time when we reached the hotel for checked in. Ms Yi Ying attended us at the counter. She said the deposit amounted to RM400 to be paid by card and continued saying the deposit would be returned directly after checking out the hotel. But after checking out, they say they would have to wait for 7 to 14 days period. We called the manager and they said to comeback to us soon.
Beautiful hotel with modern technology such as face recognition to access the lift and rooms. Unfortunately, during our stay the system did not work properly. Out of the three of us, only my son couldn't use the face scan to enter the lift, but he could scan to enter the room. Meanwhile, my daughter and I could not use the face scan to open the room door.
When we checked with the receptionist who handled our check-in, she mentioned it was a technical issue, but she did not seem very welcoming or helpful.
We were staying in room 3021B. After about two hours, the room became very warm. When we called reception, they said the room would take time to cool down because it is a big room. A technician came to check as well and said the same thing. However, this information was never explained to us earlier. The first night was very uncomfortable due to the warm temperature, and at 4am I had to go down to the reception to make a complaint. Only the next day, on 28/3 around 6pm, we were able to change the room to 4021B.
On the second day, a staff member named Hanis was very friendly and helpful, which we truly appreciated.
When we moved to room 4021B, I informed the concierge who helped us move our luggage that the front corridor light was not working. It seemed like this issue was not followed up, as the light was still not fixed (as shown in the photo). At that point, I did not bother to raise it again.
Overall, the hotel itself is beautiful and has impressive technology, but the lack of communication between departments and inconsistent service was disappointing.
Have a wonder stay in this hotel. The location is good and near to one of the famous seafood restaurants. The manager (Steven) is very friendly and helpful, We will for sure stay back this hotel for our next trip in Teluk Intan.
⭐️ parking provided for guest
⭐️ spacious room - same as advertise got sink, microwave.
⭐️ easy check in and check out process
❌ no smart TV. Normal tv channel.
Overall is good. Thanks.
AArina AkhirWe stayed here 8 years ago, when the hotel was formerly named The Shyuen. AC Marriot really takes it to the next level, when contemporary and modern meets as one. I am going to rate it based on the category:
Room (5/5)
The room size is neat, not too big, not too small. Comfortable for our little family.
Hotel Lobby (4/5)
Feeling relaxed and contented. It's just a bit awkward when there are too many stairs to go up and down a lot. Maybe.
Facilities (3/5)
The pool was great. The gym was also good. Loved the site of the penthouse and pavilion with the decorating landscape of the garden wedding theme. Some of the facilities are also not yet open due to being under construction.
Parking (4/5)
It can be quite challenging, especially reaching the turning ramp to the basement level.
Hospitality (3/5)
There are pros and cons here. Praised to Ms. Jagjeet for attending us throughout the pre checkin process. I called her to confirm and request the two rooms to be side by side, and also got windows. She briefed us smoothly.
Only that time when we reached the hotel for checked in. Ms Yi Ying attended us at the counter. She said the deposit amounted to RM400 to be paid by card and continued saying the deposit would be returned directly after checking out the hotel. But after checking out, they say they would have to wait for 7 to 14 days period. We called the manager and they said to comeback to us soon.
BBNNLBeautiful hotel with modern technology such as face recognition to access the lift and rooms. Unfortunately, during our stay the system did not work properly. Out of the three of us, only my son couldn't use the face scan to enter the lift, but he could scan to enter the room. Meanwhile, my daughter and I could not use the face scan to open the room door.
When we checked with the receptionist who handled our check-in, she mentioned it was a technical issue, but she did not seem very welcoming or helpful.
We were staying in room 3021B. After about two hours, the room became very warm. When we called reception, they said the room would take time to cool down because it is a big room. A technician came to check as well and said the same thing. However, this information was never explained to us earlier. The first night was very uncomfortable due to the warm temperature, and at 4am I had to go down to the reception to make a complaint. Only the next day, on 28/3 around 6pm, we were able to change the room to 4021B.
On the second day, a staff member named Hanis was very friendly and helpful, which we truly appreciated.
When we moved to room 4021B, I informed the concierge who helped us move our luggage that the front corridor light was not working. It seemed like this issue was not followed up, as the light was still not fixed (as shown in the photo). At that point, I did not bother to raise it again.
Overall, the hotel itself is beautiful and has impressive technology, but the lack of communication between departments and inconsistent service was disappointing.
NNot a Travellerこのホテルについての悪いレビューにもかかわらず、部屋の清潔さには満足していますが、ところどころの磨耗は否定できません。修理とメンテナンスが非常に必要です。うちのバスルームのシャワーヘッドがうまく機能しません。アイロンステーションは屋外にあるため、ファンを設置する必要があります。暑かった。朝食が提供され、食事は同様の評価の他のホテルと同様に通常通りです。部屋にはエアコンが付いています。海の景色を望むバルコニーが付いています。ニース。子供用のプールは小さすぎて混雑しすぎています。サービスは素晴らしいです。