Modern hotel with a beautiful lobby. The front desk was very helpful and managed to get us an early check-in which we really appreciated as a family travelling with a baby for the first time!
I recently stayed at DoubleTree by Hilton Damai Laut Resort to celebrate a special anniversary, but unfortunately, the experience did not meet my expectations.
Upon arriving at 3:00 PM, I had to wait in a very long queue for check-in and only received my room key at approximately 3:40 PM. After entering the room, I noticed that the anniversary decorations I had requested were in place, but the cake, chocolates, and fruit platter that I had paid for were not provided. As this was intended to be a surprise for my husband, it was quite disappointing.
What was even more frustrating was that no one informed me that these items were not yet ready. I had to call and follow up myself to check on their status. The cake and other items only arrived more than an hour later, which significantly reduced the excitement and impact of the surprise.
I was also surprised to find that the minibar fridge was completely empty, with no canned drinks or refreshments available. Considering the room rate was approximately RM1,200 per night, I expected more than just complimentary bottled water.
The room was advertised as having a king-size bed, but it felt smaller than expected. In addition, the dinner buffet pricing for children was quite expensive at RM50 per child. My children are 8 and 10 years old and, like most children their age, they eat only small portions and usually only one or two dishes. The breakfast charges for children were also relatively high, making the overall dining cost difficult to justify for young children.
To make matters worse, the cashier accidentally charged my children's dinner twice. Although the duplicate charge was voided, I was informed that the refund process could take between 7 and 14 weeks. This seems like an excessively long waiting period for a billing error made by the hotel.
Overall, this stay was disappointing and frustrating. I had expected a smooth and memorable experience for such a special occasion, but several service shortcomings negatively affected our celebration. I hope the management will review these issues and make improvements to enhance the guest experience in the future.
We stayed one night at Bedrock Hotel Ipoh and had a very pleasant experience. The room was very nice and huge, with plenty of space and everything we needed. It was clean, comfortable and quiet.
The staff were super friendly and welcoming, which made the stay even better. The location is convenient for exploring Ipoh and the Old Town area.
The only small downside was the breakfast, which was just so-so. It was fine, but not the highlight of the stay.
Overall, everything else was perfect and we would definitely stay here again.
匿匿名ユーザーI recently stayed at DoubleTree by Hilton Damai Laut Resort to celebrate a special anniversary, but unfortunately, the experience did not meet my expectations.
Upon arriving at 3:00 PM, I had to wait in a very long queue for check-in and only received my room key at approximately 3:40 PM. After entering the room, I noticed that the anniversary decorations I had requested were in place, but the cake, chocolates, and fruit platter that I had paid for were not provided. As this was intended to be a surprise for my husband, it was quite disappointing.
What was even more frustrating was that no one informed me that these items were not yet ready. I had to call and follow up myself to check on their status. The cake and other items only arrived more than an hour later, which significantly reduced the excitement and impact of the surprise.
I was also surprised to find that the minibar fridge was completely empty, with no canned drinks or refreshments available. Considering the room rate was approximately RM1,200 per night, I expected more than just complimentary bottled water.
The room was advertised as having a king-size bed, but it felt smaller than expected. In addition, the dinner buffet pricing for children was quite expensive at RM50 per child. My children are 8 and 10 years old and, like most children their age, they eat only small portions and usually only one or two dishes. The breakfast charges for children were also relatively high, making the overall dining cost difficult to justify for young children.
To make matters worse, the cashier accidentally charged my children's dinner twice. Although the duplicate charge was voided, I was informed that the refund process could take between 7 and 14 weeks. This seems like an excessively long waiting period for a billing error made by the hotel.
Overall, this stay was disappointing and frustrating. I had expected a smooth and memorable experience for such a special occasion, but several service shortcomings negatively affected our celebration. I hope the management will review these issues and make improvements to enhance the guest experience in the future.
PpuddingtravelsModern hotel with a beautiful lobby. The front desk was very helpful and managed to get us an early check-in which we really appreciated as a family travelling with a baby for the first time!
NNot a Travellerこのホテルについての悪いレビューにもかかわらず、部屋の清潔さには満足していますが、ところどころの磨耗は否定できません。修理とメンテナンスが非常に必要です。うちのバスルームのシャワーヘッドがうまく機能しません。アイロンステーションは屋外にあるため、ファンを設置する必要があります。暑かった。朝食が提供され、食事は同様の評価の他のホテルと同様に通常通りです。部屋にはエアコンが付いています。海の景色を望むバルコニーが付いています。ニース。子供用のプールは小さすぎて混雑しすぎています。サービスは素晴らしいです。
ゲゲストWe stayed one night at Bedrock Hotel Ipoh and had a very pleasant experience. The room was very nice and huge, with plenty of space and everything we needed. It was clean, comfortable and quiet.
The staff were super friendly and welcoming, which made the stay even better. The location is convenient for exploring Ipoh and the Old Town area.
The only small downside was the breakfast, which was just so-so. It was fine, but not the highlight of the stay.
Overall, everything else was perfect and we would definitely stay here again.