Citiheight hotel is a cozy place, the location, the services and the decency of the hotel make it the best so far. It is very close to the airport which is another reason that I recommend it. I will definitely use Citiheight hotel in my next visit.
The hotel is very good in terms of the infrastructure, location and its clean .However it took the receptionist more than 10min to confirm my booking after showing the confirmation email received from Trip.com/hotel. Secondly in the morning they denied me breakfast and stated they couldn’t find in my booking. Very disappointing
ZZwajeThe hotel workers are friendly, hardworking and accommodating. The hotel was located in a very catchy area with ease access to shopping mall and supermarkets . However from personal experience point of view, the hotel Wi-Fi was very poor. In addition the hotel wifi can only connect to single device, maximum of two devices is not allowed. I had to use my personal mobile data for the total of 7days that I stayed in the hotel.
ゲゲストThe hotel bedroom are not up to 4star standard. The room I was given was very uncomfortable there are holes inside the pillow case, the bedcovers are old and scratchy on your skin, cockroach inside the bedroom, the bathroom needs repair, there food was not good, I couldn’t even eat the fish it’s was black inside, that was my first and last food that I ordered .
flies in the dining room. I complained to the manager. Which she apologised and changed me to another room which was a bit better but not 4star standard. There pool side was ok for the night life. There staffs are good but the hotel needs a good maintenance
AAhmed LarroIn overall, i score “A” for the hotel, in term of location and security. I booked for standard room, but sold out and they upgraded me to deluxe, appreciations that gesture!
The only snag about this hotel is that they need to work on their breakfast. It’s like they impose what they like on lodgers, which should not be so. IIn addition, they need to work on some of their gadgets I.e obsolete tiny refrigerators with molds sorrounding the fridge. The internet, forget it, it’s not something to home about, flunctuation is the order of the day. Staffs are courteous. Great team👍👍👍
JJohnOn the day of arrival the receptionist told me that they can’t see my name on their system :( after waiting for long seating there at the reception,
I decided to pay them for one day just to check in refresh and rested after a long trip from overseas.
Then they allowed me to pay for one day, the next day they refunded me and said they later received my confirmation from trip.com. Which I stayed with them the 3night.
Finally trip.com should send them travellers information as soon the customer book in and paid.