The hotel is located in a serene area of Ikeja Lagos and is very accessible to public transport. The staff are very friendly and helpful. The rooms are well cleaned and tidied. The food is a Chinese buffet type which is good. We paid for breakfast, lunch and dinner. The only slight downside is that there aren't many food options to choose from especially at the breakfast, there wasn't coffee nor tea except green tea. There was neither a complementary tea or coffee in the room until we requested for it but came without any milk which is another downside.
Amongst other positives, the hotel arranged for and paid for our transport back to the airport. The driver came early and waited for us as well so that we were not late for our flight. This is a 5 Star gesture especially for customers who are not living locally.
Overall, I'll rate the hotel service 4.5 ⭐ out of 5. We'll definitely use their services again when next we're visiting Lagos.
Great customer service. Loved our stay which had the best breakfast which had a variety of options. Only issue was the dirty water in the swimming pool that caused a harsh skin reaction.
But overall, would highly recommend.
On the day of arrival the receptionist told me that they can’t see my name on their system :( after waiting for long seating there at the reception,
I decided to pay them for one day just to check in refresh and rested after a long trip from overseas.
Then they allowed me to pay for one day, the next day they refunded me and said they later received my confirmation from trip.com. Which I stayed with them the 3night.
Finally trip.com should send them travellers information as soon the customer book in and paid.
The hotel is fantastic, clean and in a good safe location. The staff are friendly and helpful. I would recommend this hotel if you want a comfortable and safe place to stay alone or with others. They offer a buffet meal three times a day and an airport pick up and drop included. Probably the best hotel experience I have had in 10 years of travelling to Nigeria. Thanks to all the staff for a wonderful stay, will definitely be returning. See you in March.
JJohnOn the day of arrival the receptionist told me that they can’t see my name on their system :( after waiting for long seating there at the reception,
I decided to pay them for one day just to check in refresh and rested after a long trip from overseas.
Then they allowed me to pay for one day, the next day they refunded me and said they later received my confirmation from trip.com. Which I stayed with them the 3night.
Finally trip.com should send them travellers information as soon the customer book in and paid.
ゲゲストThe hotel is located in a serene area of Ikeja Lagos and is very accessible to public transport. The staff are very friendly and helpful. The rooms are well cleaned and tidied. The food is a Chinese buffet type which is good. We paid for breakfast, lunch and dinner. The only slight downside is that there aren't many food options to choose from especially at the breakfast, there wasn't coffee nor tea except green tea. There was neither a complementary tea or coffee in the room until we requested for it but came without any milk which is another downside.
Amongst other positives, the hotel arranged for and paid for our transport back to the airport. The driver came early and waited for us as well so that we were not late for our flight. This is a 5 Star gesture especially for customers who are not living locally.
Overall, I'll rate the hotel service 4.5 ⭐ out of 5. We'll definitely use their services again when next we're visiting Lagos.
ZZwajeThe hotel workers are friendly, hardworking and accommodating. The hotel was located in a very catchy area with ease access to shopping mall and supermarkets . However from personal experience point of view, the hotel Wi-Fi was very poor. In addition the hotel wifi can only connect to single device, maximum of two devices is not allowed. I had to use my personal mobile data for the total of 7days that I stayed in the hotel.
ゲゲストThe hotel bedroom are not up to 4star standard. The room I was given was very uncomfortable there are holes inside the pillow case, the bedcovers are old and scratchy on your skin, cockroach inside the bedroom, the bathroom needs repair, there food was not good, I couldn’t even eat the fish it’s was black inside, that was my first and last food that I ordered .
flies in the dining room. I complained to the manager. Which she apologised and changed me to another room which was a bit better but not 4star standard. There pool side was ok for the night life. There staffs are good but the hotel needs a good maintenance
AAhmed LarroIn overall, i score “A” for the hotel, in term of location and security. I booked for standard room, but sold out and they upgraded me to deluxe, appreciations that gesture!
The only snag about this hotel is that they need to work on their breakfast. It’s like they impose what they like on lodgers, which should not be so. IIn addition, they need to work on some of their gadgets I.e obsolete tiny refrigerators with molds sorrounding the fridge. The internet, forget it, it’s not something to home about, flunctuation is the order of the day. Staffs are courteous. Great team👍👍👍