Check in was smooth and quick but changed room twice to get everything right. Our first room had urine stains on the toilet, which means this room was not properly cleaned up. That was terribly disgusting to find these spots. Also, the smart TV in the first room didn't work. Our second room was find but has no bathtub as requested. Changed to the third room and finally get the okay one with great AC, working TV and cleanness. It was our first time stayed in a 5-star hotel in NZ and was surprised the standard is quite low compared to the other 5 stars in Asia. Has small heated pool accommodating 6 people max. Swimming pool and sauna were fine but steam room didn't work. Service okay and great breakfast. Will consider the other place next time.
Very convenient location. Good activities for kids. The only thing is that we had a bed with wheels that kinds of tilted but we were quite busy with hije and tired so didn't complaint. But rest were all good. Overall good experience
Thoroughly enjoyed our stay as a family of 5. The soundproof room was clean and conveniently located at the start line of The Possum Night Trail Run. Facilities were easily accessible & it was a treat to be able to swim until 10pm. We look forward to our next stay!
We have a great stay at this hotel. Its very clean, staff is very helpful and friendly. The breakfast provided by the hotel is really great too! It is also near to tourist attractions and good food places.
A family of four shared a three bedroom villa.
- spacious and quiet environment.
- friendly and helpful staff.
- food is delicious.
- the only problem is hot water would not be enough if you prolly be the last one to take the shower.
- worth staying.
とても良い
64件の口コミ
8.7/10
1泊あたり
21,638円
より
空室を検索
ワイカト地方のバーのあるホテルをすべて表示
ワイカト地方 ホテルの宿泊者口コミ・レビュー
全て表示
8.4/10
とても良い
SSeetoh Chee WaiWe have a great stay at this hotel. Its very clean, staff is very helpful and friendly. The breakfast provided by the hotel is really great too! It is also near to tourist attractions and good food places.
ゲゲストThoroughly enjoyed our stay as a family of 5. The soundproof room was clean and conveniently located at the start line of The Possum Night Trail Run. Facilities were easily accessible & it was a treat to be able to swim until 10pm. We look forward to our next stay!
ゲゲストCheck in was smooth and quick but changed room twice to get everything right. Our first room had urine stains on the toilet, which means this room was not properly cleaned up. That was terribly disgusting to find these spots. Also, the smart TV in the first room didn't work. Our second room was find but has no bathtub as requested. Changed to the third room and finally get the okay one with great AC, working TV and cleanness. It was our first time stayed in a 5-star hotel in NZ and was surprised the standard is quite low compared to the other 5 stars in Asia. Has small heated pool accommodating 6 people max. Swimming pool and sauna were fine but steam room didn't work. Service okay and great breakfast. Will consider the other place next time.
ゲゲストWe stayed one night en route to Hobbiton and liked it so much that we stayed another 2 later in our trip.
Great location, and Cambridge is a relatively easy base to get to other places from.
Beautiful decor throughout, nice finishings and really peaceful.
It was very busy during our stay (around Christmas/NY) so a little wait for food/drinks but that’s to be expected. We had positive interactions with all hotel and restaurant staff.
My only feedback is that the switches in the rooms have blue lights on them, which, for people that like a black-out room, can disrupt sleep. Hopefully an easy fix!
MManWe booked via a travel agent and fully paid. When we checked-in, the staff knew that we already paid via the travel agent. After we checked out, we are shocked that the hotel double charged the room fee to our credit card without informing us. The receptionists are apathy and unhelpful. We are disappointed with Novotel.
ゲゲスト私たちは滞在に関するすべてが大好きでした。オーナー/マネージャーは熱心に私たちにサービスを提供してくれました。食べ物は一貫して高い水準であり、非常にリラックスした快適な食事体験です。スタッフは楽しくそれを超えています。Hidden Lake Hotel を見つけて以来、オークランドからケンブリッジ経由でタウポまで旅行する際には、他の場所に滞在したことがなく、今後もそこでより多くの時間を過ごす予定です。