Despite the design of the hotel are good, with many different choices of restaurants but I need to complain the counter staffs' service.
Moving slow and face look cold, not active nor friendly, suggest to have some training to enhance their attitude and procedure. I visit twice but each time we took long time when check-in. Otherwise the room and facilities are okay. Not very recommended until they could improve service quality and staffs attitude.
Stayed with my family, including a 3-year-old child, and had a very enjoyable experience. The hotel offers plenty of activities and entertainment to keep everyone busy. One of the highlights was the live musical evening held daily from 8 PM to 11 PM, which created a wonderful atmosphere. The dinner buffet is served on the outdoor lawns, which is a beautiful setting, especially in the pleasant weather. Breakfast, however, could be improved with more variety and better quality. Service was a little slow at times, but this was understandable given the large number of guests during our stay. For families with young children, the hotel is an excellent choice. There is a dedicated kids' play area, horse-riding facilities, and plenty of open space for children to enjoy. Overall, we had a very good experience and would recommend it to families looking for a relaxing getaway.
Brilliant experience and lovely staff.
I had a great time and would like to come back on my next visit.
Very happy with trip.com and Serena hotel . Just wow especially for my special occasion.
My stay was comfortable Room was very quiet and beautiful staff was good specially Ms Najma Khan and Waseem very talented on reception desk food was good taste
A decent hotel close to the bus terminal. Rooms are very spacious, airy and well furnished. The hotel itself needs some renovation especially bathrooms and the facade of the building. Pakistani personnel are exquisitely hospitable as usual. I would return and recommend to friends.