Good location, lovely staff, very accommodating. Comfortable bed in a nicely decorated room.
The only issue we have is that the cleaning products are highly scented and both me and my husband are sensitive to anything perfumed. So on the morning we were bunged up and with the windows not opening made it even worse. This is the first time we have noticed the highly scented chemicals and we have stayed in many hotels. I thought it would be best to be honest because there are people who have allergies that could stop them from staying at your hotels.
Views from hotel corridor window showing how close you are to focal points of interest.
Brilliant hotel; excellent location (just 10 min walk to Albert dock/Liverpool ONE), free parking, lovely views, friendly staff, comfy bed, great room amenities right down to the biscuits. We'll be back!
ゲゲストBedroom was very clean and nice. Bathroom could do with a revamp as the tiling/grouting has seen better days, and the bathroom floor floods from the shower and very rusty air vent.
Very quiet hotel, will be rebooking as the bedroom was a nice size/layout and very clean.
JJanieLizNegative points from our stay
I travelled with my 11 year old grandson, I booked us a twin room, which we got. Unfortunately, the room was an adjoining room to a double and the ”activity” noises from the other room were so bad that we checked out at 11pm as I didn't want my grandson to have to experience that. It literally sounded like they were in the room with us. I would perhaps suggest that in the future you look at your guest list and unless adjoining rooms are with the same party, where children are in a twin, look to accommodate the couple in another part of the hotel where possible.
I was disappointed that we were expected to pay £5 each to use the pool as I have never stayed at an hotel where it is not included in the room price.
Positive
All the staff were really friendly and helped as much as they could. The night Duty Manager was especially helpful and empathetic to my room dilemma but was unable to find us an alternative twin room, only a double which was not appropriate for us.
We ate in the bar and the food was exceptional although a little pricey.
The location was good and the hotel was easy to find. Be careful when you leave as there are two speed bumps on the exit, and no matter how slow you are going, it feels and sounds like your cars insides are dropping out.
Rooms were spotless and beds very comfortable.