イタリアプッリャ州で、朝食のあるホテル

Unfortunately this was a stay of two halves, and I wish I'd heeded other people's low reviews about the host's attitude before booking. The place itself was lovely. A cute, clean little room that seemed authentic and had some nice finishing touches. The area around was beautiful and it's a great location. I was excited to see the room description, stating a spa, billiards room and other amenities that would account for the higher cost of this place. I saw the warning that the booking was non-refundable but took a punt.... I was wrong for doing this. Soon after booking, I received the first of many messages stating the jacuzzi in the photo was an extra 209 euros, which was apparently written in very small print, the large fridge in the photos was just for show and alongside this were given a set of house rules including not being allowed to eat in the room! I didn't like the attitude from the messages and I tried to cancel, over 2 weeks before our stay, but was refused. Cut to the day of stay I was sent another set of rules, this time warning us that if we change the temperature of the air conditioner or any other settings then ”the consequences will be on us”, it also told us to re-read the rules carefully and reminded us we couldn't eat or drink in the room. Self-check in was simple, although on the website it states there's a front desk and luggage storage on site... There isn't. It was 39 degrees outside and 27 inside. I messaged saying that in the heat setting, 24 degrees, was too warm and asked if we could lower the temperature, she refused, I asked for a fan, she pretty much accused me of lying, saying it WASN'T too warm, and after a long and draining conversation she ”allowed” us to change it to 18 degrees. After this, I tried to be civil and she responded with some suggestions of places to eat and visit. We ”respected the people who work for you” as she demanded in the messages. The apartment was equipped with basics but for the price, would have expected extras like small toiletries or glasses for water. It all went well until the last day on check out, I suggested some things to make the stay better such as a friendlier manner, trash cans in the room and more toiletries, as this was quite an expensive stay. I suggested she revisit the description of the hotel and that she didn't send ”the rules.” She didn't like this. In all honesty, the woman, I believe, is a narcissist, and can't take responsibility for her mistakes. She wouldn't accept there were areas for improvement and when it came to asking for help that linked to her apartment, she took it as a criticism on her part and went on the attack. She sent a final message which was copied from one previously sent, so this suggests she's had similar issues before. I had to block her because she wouldn't stop messaging me! I have all the messages saved and complained to trip.com who have been extremely helpful. If you want to stay in a nice place, this is lovely, but there are similar ones out there with nicer hosts. Don't give this rude lady business. I never did get to play a game of billiards.

全体的に、ホテルは良い印象を残しました:最近改装され、清潔で、中央駅と旧市街の間に非常に便利で、歴史的な中心部へのメインエントランスの1つに近い。マットレス、枕、ベッドリネン、タオルは質が高く、睡眠の快適さも抜群でした。 しかし、いくつかの重要な欠点があります。 まず、2泊53ユーロ(1日あたり26.5)の追加清掃料金があり、宿泊費の約40%を占めています。清掃はベッドを作ることに限定されました。ミニバーは補充されておらず、タオルは交換されませんでした。この料金は、予約時の合計料金に明確に含まれていませんでした。 第二に、部屋に自然の日光はありません。私の部屋は、ホテルのほとんどの部屋と同様に、外に面した窓がありません。すべての窓(ガラスのドア、大きな窓、小さな窓)は、内部ホールとレセプションエリアに面しています。その結果、日光が部屋に入らず、プライバシーのためにカーテンを閉じる必要があります。 第三に、無料の水は提供されていません。チェックアウト時にミニバーの3本の水は充電されませんでしたが、標準的なアメニティとして無料のボトル入り飲料水がないことは驚くべきことでした。 チェックインは午後6時から午後8時までしか可能ではなく、チェックアウトは午前8時から午前10時までで、標準的な国際慣行よりもはるかに限られています。部屋もかなり寒く、暖房システムは直感的に動作しませんでした。また、ホテルは住宅の建物内にあるため、夜遅くまで2階からの騒音(足音、会話)がはっきりと聞こえました。 ホテルは品質と場所の点で優れていますが、追加料金と組織面は全体的な経験に大きく影響します。

What a truly amazing stay a Masseria Della Piana! I can’t put into words what a special experience it was to stay at this beautiful Masseria!! Staff - the staff would go above and beyond for you, there was nothing they wouldn’t do for you. All incredibly friendly, warm and welcoming, with even the owner bringing us a traditional Puglian breakfast one morning! Every single staff member we interacted with was so kind and welcoming, special shout out to Seydou and Andre (we didn’t get everyone’s name, but I would be calling them out if we had!) and to all the cute doggos and kitties on site!! The grounds/rooms - a truly truly beautiful location. The main pool is a great size, the area in general is very peaceful and tranquil, makes for a perfect pool day! The rooms are quant and perfect for what we needed, more than enough space for three girls with lots of clothes, bags, shoes and make up! They were kept very clean by the staff, good aircon, refilled water in the fridge. Our room even had a private plunge pool which was very cute and perfect for a slow morning. Food - the breakfast selection is great, with homemade focaccia, croissants, cakes, as well as the usual things (bread, cereal etc). The Masseria also hosted a cooking class/dinner on our last night, almost all of the guests attended and we sat at a long table together, there was pizza, calzones and lots of wine! This was a very special experience and so glad we did it. If you want an intimate family run experience in the beautiful Italian countryside, this really is the place for you. I honestly cannot believe anyone would give this place anything but a 5, I would give it a 10 if I could! Thank you Masseria Della Piana for making our holiday so special ❤️

The room itself was perfectly fine, and we appreciated being given a late check-out until 1:00 PM. Unfortunately, that was where the flexibility ended. We had an evening flight and were travelling with our 7-year-old daughter. After checking out, we asked whether there was anywhere we could take a shower before leaving for the airport. There wasn’t. We then asked if there was at least somewhere suitable to change clothes and were told to use the restroom. Beyond that, the only option offered was to sit in the lobby until it was time to leave. I fully understand that the hotel was busy and that no rooms were available. We were not expecting them to provide us with another room. What disappointed us was the complete lack of effort to find any alternative solution. Throughout the stay, the service was very correct and professional, but also quite minimal. Normally, I probably wouldn’t even mention that. However, when we needed something slightly outside the standard routine, this approach became very noticeable and disappointing. The hotel did what it was required to do, but very little beyond that. For us, hospitality also shows in how a hotel handles a situation that requires a small amount of flexibility, especially when a family with a young child is involved. As a room for the night, it was absolutely fine. As a final stop before an evening flight, however, the experience was disappointing, and I would choose a different hotel next time.

Do not stay at this dangerous hotel. Our first room was old , smelly, and awful with a broken fridge, a kettle that could not be plugged in and peeling paint. The second room has 3 different paint colours exposed fires and a bathroom that floods every time the shower is used. There are holes in the ceilings, no staff apart from 1 young girl at reception. Rooms have the cheapest, most basic facilities. The toiletries are what you would expect in a 2 star hotel. No nescafe machine if you want sn expresso you must pay €3.50. The hotel is run down and clearly management care only for money. Private guest information is stored in a public cupboard. Maintenance is ignored, and breakfast is basic. The breskfadt consists mainly of prepared sweet pastry and cakes. A small glass of tetra pack orange juice us €5 If you wish to iron, you need to either iron on the bed or the floor.. The hotel does not have a bar that operates. There are no umbrellas or comforts of a 4-star hotel. Service is zero. The hotel only offers breakfast. No lunch, dinner, or room service. But the most alarming concern is the hotels noncompliance with fire safety. If there was a fire at this hotel, guests would simply lose their lives. On both the 2nd and 3rd fll Oor parts of the ceilings have collapsed. The police gave arrested the hotel due to serious concerns for staff and guests.

what to say everything was perfect clean room,positive and smiling friendly stuff absolutely no problems and issues with anything, thanks again

What an amazing experience to stay in a Trullo at this property! My husband and I booked our stay in mid-Nov., which is the beginning of the off-season in Puglia. When we arrived, the concierge/manager, Ugo, graciously upgraded us to a loft/superior accommodation. It was fantastic! He personally walked us to our charming, Trullo, which was not only impeccably clean, but also completely modernized despite being an historic, antiquated structure. We arrived on a chilly day to find that the marble floors are heated and very toasty! The queen bed was comfy, and the updated bathroom was enormous, with a huge shower. The little dwelling even had a very well-equipped, modern kitchen if one were to stay for a longer period. Finally, I left my small jewelry box in bathroom when we checked out. We took a 20 minute taxi ride to a train station, and apparently, during the ride Ugo tried to contact the driver to inform us that they'd found the box. Ultimately, when I discovered my oversight at the next hotel and contacted Ugo, he kindly express-shipped my jewelry back to my home in the U.S. I can't praise this property or its management highly enough. Don't hesitate to stay here!

ドゥオーモまで20分という絶好のロケーション。無料駐車場あり。スタッフはフレンドリーで親切。ホテルのキッチンで調理された食材を使った美味しい朝食。清潔感はまあまあ。部屋と建物全体は年代物で、改装が必要かもしれません。

Esperienza ottima. Bell’hotel, camera confortevole e personale molto gentile e sempre pronto ad assistere ogni tua esigenza. Molto buona la colazione e soprattutto il personale che abbiamo incontrato. Le due ragazze del mattino a colazione sono state preziose, ci hanno consigliato su cosa vedere, posti al mare e tanto altro, un vero valore aggiunto per la struttura con la loro simpatia, educazione e garbo.

素晴らしいホテルでした！スタッフの方々はとても親切で、思いやりがあり、有能でした。バリからドゥブロヴニク行きの唯一のフェリーを予約しようとしたのですが、需要が高すぎて予約が不可能だったため、問題が発生しました。しかし、フロントスタッフが問題解決のために費やしてくれた時間と労力には驚かされました。ロザンナさんは旅行代理店の友人全員に電話をかけ、私たちの部屋をあと2泊確保してくれました。彼女の男性スタッフも同様に、複数の選択肢を提示してくれました。 ホテルはスタイリッシュで清潔、そして巧妙なレイアウトです。専用駐車場は1日わずか10ユーロで利用できます。ジムは私のニーズをすべて満たしてくれましたし、プールもバリのこの素晴らしいのんびりとした郊外にあるホテルの大きな魅力の一つです。ホテルは旧市街からタクシーで10ユーロです。部屋のミニバーとロビーには無料のノンアルコール飲料があり、イタリアで無料のコーヒーが飲めるなんて！聞いたことがありませんでした！宿泊料金に含まれる朝食は、種類豊富でヘルシーなメニューも多数取り揃えたビュッフェ形式です。