Lovely resort, had a great time at the resort. The staff were very friendly, the food choice was amazing, so much variety. The beach was close by. Would definitely come again.
Halo, ik heb deze trip geboekt voor mijn ouders die op pensioenleeftijd zijn. Ze hebben ontzettend genoten van de accommodatie en vriendelijkheid van het personeel!
Hartelijk dank voor de goede zorg van het verblijf van mijn ouders!
Baaraka allaahoe feeqoum
Groetjes,
Ustaadh
MMironovaTatianaНормально. Очень интересный интерьер, но очень темно. Жили на втором этаже, ничегошеньки не видно в номере. Всегда полумрак. А так, в целом, все понравилрсь.
Сервис на хорошем уровне. Все вежливые, помогабт с любыми вопросами.
Еще по близости нет магазинов, где можно было бы купить фрукты.
Но это на побережье в целом.
ゲゲストThe location of this hotel is excellent — just a 5–7 minute walk to the beach and about 10 minutes to the marina. The rooms are standard but clean, with most offering pleasant views of the pool and seafront.
Unfortunately, the service and guest experience fall short of expectations for a 4-star hotel. Upon check-in, no information was provided regarding hotel amenities, Wi-Fi access, or room facilities. There was no welcome pack or in-room directory. Wi-Fi details had to be requested separately.
The hotel does not offer room service, which is unusual for its rating. The bathroom in our room had a faulty shower screen, leaving the floor soaked after use. When I requested fresh towels from the front desk, I was met with an unhelpful attitude and told that towels would only be replaced during daily room service. However, on one occasion, our room was not serviced at all — the cleaners claimed they had done so, which was untrue. Even after reporting this to reception, only the bedding was changed; the rest of the room was untouched, and rubbish from the previous guest remained in the bathroom bin.
Overall, the front desk and cleaning staff lacked warmth and professionalism, and communication was poor. While not speaking English is understandable, the unwillingness to assist guests is unacceptable for a hotel of this standard. Staff training in customer service would be highly beneficial.
On a cultural note, this is a family-oriented hotel. Visitors from Western countries should be aware that, as Morocco is an Islamic country, some local guests may react with disapproving looks toward certain behaviors or attire.
ゲゲストHalo, ik heb deze trip geboekt voor mijn ouders die op pensioenleeftijd zijn. Ze hebben ontzettend genoten van de accommodatie en vriendelijkheid van het personeel!
Hartelijk dank voor de goede zorg van het verblijf van mijn ouders!
Baaraka allaahoe feeqoum
Groetjes,
Ustaadh