The room feels like your a VIP guest. Everything is already provided. The room has a nice scent. The hotel staffs are very accommodating and friendly. When you stay in Copenhagen, it feels just like home. Will book again a stay soon!
Easy check-in and out. Very good (central) location. The room was tidy, very clean, good beds, big cabinets, very good wifi; shower & bathroom very fine. Unlimited cold 6 hot water. Additional free breakfast (very fine). The value for money is perfect. Once I come back to Ormoc, I would book this hotel again. No regrets, no complaints, very friendly and helpful staff.
Feedback:
Visited recently and here's my take:
- Service was top-notch! The manager was super attentive to our complaints and requests 👍
- Food was delicious, enjoyed our meals!
- Major issue though: MOSQUITOES everywhere in the room! 😔 Our 1-year-old and 4-month-old babies were bitten all over (face, arms, legs, neck...) and cried all night. Not cool for a family with little ones.
Overall, service and food were great but the mosquito situation needs serious fixing if you have kids.
The room was small, compared to the original booking that I had reserved. They cannot find my booking reservations so they had to put me in 1 of the rooms available. I booked for a Deluxe Suite, and they said they can’t locate my booking. So they had to transfer me to a smaller room, which is quite a downgrade to what I had paid. No compensations provided.
Anyway, the room was still fine, but cleanliness is not at its best. They didnt really do much effort to clear signs of previous visitor. See photo below.
Overall experience, average.