The room was small, compared to the original booking that I had reserved. They cannot find my booking reservations so they had to put me in 1 of the rooms available. I booked for a Deluxe Suite, and they said they can’t locate my booking. So they had to transfer me to a smaller room, which is quite a downgrade to what I had paid. No compensations provided.
Anyway, the room was still fine, but cleanliness is not at its best. They didnt really do much effort to clear signs of previous visitor. See photo below.
Overall experience, average.
Overall, it was a nice experience due to the polite staff; nevertheless, the room was unkempt, had no window, and provided limited amenities. The buffet also offered a limited selection of food items. The staff needed to continue tidying the room. Thanks, Ironwood; see you again next time!
TThat girl abroadUnfortunately, I wasn’t even able to stay at this place. I couldn’t get hold of anyone from the resort and ended up stuck in town at night without transport. I even tried their facebook page. Leyte is not the easiest place to get around, especially as a foreigner, and communication is really important.
I strongly feel there should be a message from the resort before arrival to check in with guests and help arrange transport if needed. That small step would make a huge difference and prevent stressful situations.
I traveled specifically to Leyte for whale shark watching. While I was on the tour, the guide mentioned that Kuting Reef actually offers whale shark excursions themselves. Knowing that beforehand would have saved me a lot of stress trying to organize separate transport to the activity.
Better communication and clearer information about available excursions would really improve the guest experience.
I am so bumped I missed out on the opportunity to experience this stay.
II AM CSGタクロバンのダウンタウンの中心部に位置するこのホテルは見つけやすく、賑やかな地元の企業、レストラン、デパートに囲まれています。私の家族は、最高のロケーションだけでなく、清潔さと素晴らしい顧客サービスも理由に、何年もタクロバン プラザ ホテルを予約しています。スタッフはいつも丁寧で、チェックインとチェックアウトも簡単です。以前のレビューでも述べたように、ここは我が家のようにくつろげる、私たちのお気に入りのホテルです。