ゲゲストBooked for Haydock Races however the race day got cancelled unfortunately. We were a group of 10 and still went to the hotel. We went into Newton Le Willow had drinks and a curry. Hotel is nice however looking tired. Towel rail was on roasting all day/night which made the bathroom far too hot. Otherwise a nice room.
ゲゲストExcellent little hotel. Right in the centre of town and a short walk to the ACC.
Bed was comfortable and the shower was powerful.
Overall and excellent option and reasonably priced. Would stay again
EEllieWTA stylish hotel centrally located very conveniently just next to the Liverpool Lime Street Station and in walkable distance to major attractions. Newly renovated and clean. Staff are courteous and helpful. Will definately choose to stay here again if I visit Liverpool again.
JJanieLizNegative points from our stay
I travelled with my 11 year old grandson, I booked us a twin room, which we got. Unfortunately, the room was an adjoining room to a double and the ”activity” noises from the other room were so bad that we checked out at 11pm as I didn't want my grandson to have to experience that. It literally sounded like they were in the room with us. I would perhaps suggest that in the future you look at your guest list and unless adjoining rooms are with the same party, where children are in a twin, look to accommodate the couple in another part of the hotel where possible.
I was disappointed that we were expected to pay £5 each to use the pool as I have never stayed at an hotel where it is not included in the room price.
Positive
All the staff were really friendly and helped as much as they could. The night Duty Manager was especially helpful and empathetic to my room dilemma but was unable to find us an alternative twin room, only a double which was not appropriate for us.
We ate in the bar and the food was exceptional although a little pricey.
The location was good and the hotel was easy to find. Be careful when you leave as there are two speed bumps on the exit, and no matter how slow you are going, it feels and sounds like your cars insides are dropping out.
Rooms were spotless and beds very comfortable.
ゲゲストLovely hotel in a great location. Comfortable beds and a super bathroom with an amazing shower. Ate in both restaurants and really enjoyed our meals. Would definately recommend staying here!
ゲゲストIt's a fabulous hotel and we've stayed many times but this time, in the cold weather, the hotel bar was so cold you had to wear a duvet coat and the bedroom was also very chilly. It wasn't just us , many guests were affected. I just felt the hotel lacked concern. They could have hired an industrial heater to keep the bar warm (the air curtain over the lobby doors seemed to have failed) but there was a complete lack of action. The poor receptionists were very cold and were using muffs to keep their hands warm. You'd think they'd give out free hot drinks or some kind of reward for the inconvenience but no, arrogance prevailed and the guests had to make the best of it. Not what you expect in a 4 Star hotel. I hope the management listen to these criticisms and apologise to all their guests that were staying .
Come on Titanic, you can do better than this. I'll be back in 3 weeks to check, so fingers crossed.