my wife and I had a very enjoyable weekend break at Ropewalks. the hotel was centrally located, which suited us as we were away without kids and wanted to make the most of that. breakfast was your standard fare, but there was a chef cooking to order. the service staff at breakfast were excellent. would recommend for a boozy city break. thr hotel is neat to a lot of late bars and night clubs which was noisy and may be an issue for some travelers.
ゲゲストmy wife and I had a very enjoyable weekend break at Ropewalks. the hotel was centrally located, which suited us as we were away without kids and wanted to make the most of that. breakfast was your standard fare, but there was a chef cooking to order. the service staff at breakfast were excellent. would recommend for a boozy city break. thr hotel is neat to a lot of late bars and night clubs which was noisy and may be an issue for some travelers.
ゲゲストI recently stayed at the Hampton by Hilton in Liverpool in Room 323. While my overall experience was great—the room was excellent and the price was fair—I have some feedback regarding the front desk service.
As a professional with 15 years in the hotel industry, I felt the welcome at reception was lacking. After my wife checked in, I arrived and went to the front desk to inform them. They were not very welcoming and didn't offer any directions to my room or to the lifts, even though this was my first visit. I believe your staff would benefit from additional training on guest interaction and hospitality standards.
This is not a complaint but rather constructive feedback to help you improve.
JJanieLizNegative points from our stay
I travelled with my 11 year old grandson, I booked us a twin room, which we got. Unfortunately, the room was an adjoining room to a double and the ”activity” noises from the other room were so bad that we checked out at 11pm as I didn't want my grandson to have to experience that. It literally sounded like they were in the room with us. I would perhaps suggest that in the future you look at your guest list and unless adjoining rooms are with the same party, where children are in a twin, look to accommodate the couple in another part of the hotel where possible.
I was disappointed that we were expected to pay £5 each to use the pool as I have never stayed at an hotel where it is not included in the room price.
Positive
All the staff were really friendly and helped as much as they could. The night Duty Manager was especially helpful and empathetic to my room dilemma but was unable to find us an alternative twin room, only a double which was not appropriate for us.
We ate in the bar and the food was exceptional although a little pricey.
The location was good and the hotel was easy to find. Be careful when you leave as there are two speed bumps on the exit, and no matter how slow you are going, it feels and sounds like your cars insides are dropping out.
Rooms were spotless and beds very comfortable.
ゲゲストA Memorable Birthday Celebration
Rating: ★★★★★★★★★★
I celebrated my birthday at the Titanic Hotel , and it was truly an unforgettable experience. The outstanding service, coupled with thoughtful touches like a birthday card and complimentary chocolates, made my day truly special.
The luxurious room provided a comfortable and elegant space to relax and enjoy my stay. What's more, the hotel's spa is undoubtedly one of the best I've ever visited. The attention to detail and quality of treatments were second to none.
The view from my room was breathtaking, overlooking the water and offering a glimpse of the hotel's beautiful luxury apartments. I highly recommend this exceptional hotel for any occasion, as it offers an unparalleled experience that goes above and beyond expectations.
OOli8668My friend and I stayed at The Halyard Liverpool and absolutely loved the experience. The hotel is stylish and comfortable, and the staff were all so helpful and welcoming throughout our stay. We also really appreciated the IHG member benefits, and we used the late checkout, which gave us extra time to relax before heading off.