Good location and helpful concierge staffs. Unfortunately the hotel doesn’t attentive enough to facilitate our request of double bed for all 4 rooms booked about a month prior to our arrival. 3 out of 4 rooms were without hot shower which annoyed us a lot. The room I stayed (#552) shares the same balcony with the next room and surprisingly the balcony door can’t be locked. Very loud music from the rooftop bar was also very annoying. Breakfast was not impressive and staff not attentive enough to replenish drinking glass for the fruit juices. Will choose other hotel whenever I visit Padang on the future.
The room was spacious and the location very strategic. The breakfast spread was excellent, and my dad enjoyed it very much. The only downside was the smoking room, which had quite a strong smell. I should have opted for a non-smoking room instead, as the receptionist kindly suggested earlier. Overall good experience.
We had a pleasant experience overall. The hotel's location is excellent, making it convenient to explore the surrounding attractions and enjoy the charm of Bukittinggi.
The cleanliness of the hotel was well maintained, and the rooms were comfortable and welcoming. One of the highlights of our stay was the breathtaking mountain view, which created a peaceful and relaxing atmosphere, especially in the mornings.
I would definitely consider staying here again and would recommend it to anyone looking for a comfortable stay with beautiful scenery in Bukittinggi.
We stayed for 1 night at Balcone Hotel & Suites. Location was superb, cool air , breezy and the mountain view was stunning as I have book my room overlooking the Merapi & Singalang mountain. Our room was spacious & clean & quiet. Breakfast can be improved. The wash hand basin had a bit of problem as the water does not flow very well but we manage to open the sink trap to let the water out. Settle the problem. Overall happy ending. Highly recommend this hotel.