There were 4 huge cockroaches in my room. I killed 2, the other 2 were running around. I did not know how many more cockroaches were hiding in the room. I called reception to request for a change of room. Staff came quite promptly and assisted with change of room, which thankfully was much cleaner and without cockroaches. Definitely not a good first impression for a first-timer staying in the hotel. Other than that, hotel lobby and cafe were decent looking and clean.
This is a China owner hotel with all the Chinese convept and follow the way of China hospitality, but few things need to be improved, access card for the room should be provided 2 cards, if one person is going out and another person not going out is create a lot of trouble, check out time is not flexible, ask my mum you have 10 minutes only to check out. In China, they will allow late check out up to 2/3pm in the afternoon which is more easy for evening flight passengers.
Stayed for a few days, looks like this hotel just had a renovation ( everything) is new and clean
The staff was very help full and friendly
The room which i stayed in was perfectly clean and new bedsheets and towels were provided it also had a balcony;)
City centre is like 35 min walking and by car/bike 10min.
Will definitely book this hotel again when i visit Kathmandu.
FfrancescaSiamo stati durante il periodo dei monsoni quindi meno gente e siam stati in paradiso. Servizio ottimo, piscina riscaldata, massaggi, yoga e buon cibo. Non posso che consigliare questa oasi di pace e relax . Difficile da raggiungere ma offrono un servizio di trasporto.
JJohn Vincent (JV)Nice Old Hotel, Great Staff with few needs to improve.
Swimming pool is totally disappointment. Better to shut down, than keep running and not swimmable, waist of energy. The water is dirty, no star at all.
The lobby, the room and Ghurka bar are still great.
2 power shutdowns in 1 day, I believe they are struggling with power shortages due to dark lounges.
Breakfast was so so, coffee or tea should be not a challenge to serve first, sometimes took half of meal before they come. Many Tables are not stable and aligned, egg can easily roll over to other side. Atleast 3 tables on my experience.
Room is comfortable, nice bed and always fresh linen. Only noisy from AC , maintenance team came twice on my room to fix, though transfer was offered on my last 2 days.
Managers should not standing in buffet line, either they should help the line staffs or directing the team, talking business in public is not of our guests concern.
Front desk Trainee, has good presence, I thought first he is manager.
A lot can be improved and polished, the hotel has a great potential, nice design, great facilities and great staffs. I wish that management should look all themselves and review those small details.