Horrible customer service and cleanliness! I came from out of town hoping to spend a great weekend in Jack London square and the bay area only to check into a room with used female sanitary pads wrapped up on the bathroom sink. I informed the front desk worker only to be told I would have to wait until he could get someone to clean the room. I then asked if I could have another room instead which he then offered. I went to the new room only to be disappointed as it had clumps of hair scattered on the floor. Frustrated, I complained again. Tired from a day of traveling and having to move my bags from one room to another on different floors, I just cleaned the hair up myself and stayed in the room. I would have left and checked into another hotel but there were none available at the time. After checking out the next day, I was told to contact the manager Mr. Singh concerning my complaints. I called and emailed him for five straight days only to be ignored and given the run around by his employees. I will never come here again and I would advise you not to either.
After a rough experience before arriving at the hotel—my car’s back window was smashed, and a piece of my luggage was stolen—I checked in feeling quite shaken. From the moment I arrived, the hotel staff showed genuine kindness and support. Special thanks to Philippios and Armando from valet parking, who went above and beyond by spending two hours helping me clean up the broken glass and patching my back window, ensuring I could drive home safely the next day. Their incredible hospitality has made me a loyal Hyatt customer for life.
It started after we made our reservation. All of a sudden, fraud credit card attempts were being made. Four attempts at Seawold Parks, Bruno’s Pizza, City of Stockton Utilities and California Water Service. Clearly someone with access to their booking system used the credit card number or passed it along. Luckily it is an Apple Credit Card and all charge attempts were declined and we were notified at every attempt. We paid for valet parking, but now a month afterwards we received a parking ticket in the mail. It turned out that the valet parks the car on public parking spots on the street, without feeding the meter. We would be better off parking on our own and feeding the meter all night. Much cheaper.
Bay Breeze Inn、It's nice calm n cool、the staff people are really helpful and I booked a Queen Bed、They gave me a free upgrade of King bed、so sweet. I'm sure I'll go back to this hotel whenever I visit Oakland/San Francisco.おすすめです。ありがとう、ロバート